Video Teller - Downtown Birmingham

AmFirst; Birmingham (AL); On-site; USD 18,000 - 25,000; Full time

Job summary

AmFirst is seeking an in-office Video Teller to assist members from the Downtown Birmingham Corporate Office via ITM video transmission. You will perform deposits, withdrawals, payments and transfers with accuracy and courtesy, while protecting member information.

Candidates should have 1–3 years of teller or related experience, a high school diploma or GED, and strong communication skills. This role offers multiple schedule options and a supportive team environment.

Qualifications

• One year to three years of similar or related experience.
• High school diploma or GED required.
• Excellent written and verbal communication skills.
• Comfortable and professional on camera for video transactions.

Responsibilities

• Process a variety of financial transactions via ITM video teller system with proper endorsements and IDs.
• Handle multiple software programs simultaneously while serving more than one member.
• Provide courteous, accurate service while ensuring transaction validity.
• Balance end-of-day procedures and comply with security and regulatory requirements.

Skills

Customer service

Strong communication

Interpersonal skills

On-camera professionalism

Multitasking

Education

High school diploma or GED

Tools

Credit Union software

Job description

AmFirst is committed to trust, integrity, and financial wellness. We love giving our members exceptional service and value. We treat our employees just the same- like family. AmFirst provides growth, opportunity, and development. We offer our employees an extensive benefits package.

Role: In-office position providing real-time teller assistance to members from the Downtown Birmingham Corporate Office through video transmission via the Interactive Teller Machine (ITM). Performs a variety of financial transactions. Provides professional, prompt, and courteous service and respects the confidentiality of members.

Multiple schedule options available

Use the link to see a snapshot of the Video Teller role: https://youtube.com/shorts/pOyyBBUUE84?feature=share

Essential Functions & Responsibilities:

• Through video transmission via the Interactive Teller Machine (ITM), processes a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals. Ensures that proper endorsements and identification are obtained and follows Credit Union policies and procedures.

• Works with multiple software programs concurrently to complete transactions and communicates with more than one member simultaneously.
• Provides a high level of professional and courteous service while observing due diligence for validity of transactions.
• Performs end-of-day balancing according to procedures. Adheres to security, audit, and compliance requirements.
• Supports Credit Union growth by recognizing opportunities to promote Credit Union products to meet members' needs.
• Performs other job-related duties as assigned.

Performance Measurements:

• Provide friendly, professional, personal service to all members and employees, maintaining a Quality Loop score of 6.7 or higher.
• Balance and accurately post transactions with minimal errors on a daily basis.
• Proactively seek opportunities to identify appropriate products and services for the betterment of the member.
• Maintain a dependable record of attendance and timeliness.
• Maintain a professional work environment and businesslike appearance.

Knowledge and Skills:

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Other Skills: Must have excellent written and verbal communication skills and interpersonal skills in order to interact professionally and effectively with members via video transmission equipment. Must be comfortable, professional and friendly on camera. Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate, detail-oriented and organized. Good knowledge and understanding of Credit Union products, services, policies, and procedures. Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities. This includes, but is not limited to Reg CC and CTR requirements. Good knowledge and understanding of all Credit Union computer systems and software programs required to perform job duties. Must be able to use multiple software applications simultaneously.

Work Environment: Cube environment with majority of time sitting at desk using video equipment to interact with members.