Video Teller

Summit Credit Union; Town of Cottage Grove (WI); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Excellent health insurance

Student Loan Payback

Tuition reimbursement

401K with match

Career development opportunities

Excellent PTO, plus paid volunteer and

Job summary

Summit Credit Union is seeking a Video Teller to connect with members via live video, process transactions, and offer referrals to improve financial wellbeing. You’ll uphold security practices and provide friendly, efficient service to build trust and satisfaction.

The role emphasizes problem-solving, cross-selling opportunities, and staying compliant with regulations while delivering a positive member experience.

Qualifications

• High school diploma or equivalent.
• At least one year of customer service or sales experience.
• Strong interpersonal skills and a positive, professional demeanor.
• Basic Microsoft Office and math skills.
• Bilingual in Spanish is a bonus!

Responsibilities

• Be the friendly face (via video!) that members trust for everyday banking.
• Process transactions with accuracy and efficiency.
• Spot opportunities to improve members’ financial lives and refer them to teammates who can help.
• Use multi-factor authentication to keep our members safe.
• Hit service and sales goals with the help of structured training and coaching.

Job description

Job Details

Description

Do you love helping people and making their day better? At Summit Credit Union, we’re not just about transactions—we’re about transformation. We’re looking for a passionate individual to join our team as aVideo Teller, where you’ll connect with members in real time, solve problems, and make managing money easier, more effective, and yes—more fun!

What You’ll Do:

• Be the friendly face (via video!) that members trust for everyday banking.
• Process transactions with accuracy and efficiency.
• Spot opportunities to improve members’ financial lives and refer them to teammates who can help.
• Use multi-factor authentication to keep our members safe.

Hit service and sales goals with the help of structured training and coaching.

What Success Looks Like:

• Members leave every interaction feeling supported, informed, and empowered.
• You build long-term relationships that turn everyday service into lasting loyalty.
• You grow professionally through development opportunities and career enrichment.
• You help us stay compliant with regulations.

What You Bring:

• High school diploma or equivalent.
• At least one year of customer service or sales experience.
• Strong interpersonal skills and a positive, professional demeanor.
• Basic Microsoft Office and math skills.
• Bilingual in Spanish is a bonus!

Perks:

• Excellent health insurance
• Student Loan Payback
• Tuition reimbursement
• 401K with match
• Career development opportunities
• Excellent PTO, plus paid volunteer time and holidays

Why Summit?

We believedifferent makes us better. Summit Credit Union is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.