Video Teller

Summit Logo; Town of Cottage Grove (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Student Loan Payback

401K with match

Excellent PTO, plus paid volunteertime

Job summary

Summit Credit Union is seeking a Video Teller who will connect with members via video to provide everyday banking support. You’ll process transactions accurately, spot opportunities to improve members’ finances, and refer them to teammates as needed.

The role emphasizes security with multi-factor authentication, training to meet service and sales goals, and opportunities for career development. A welcoming, professional demeanor is essential.

Qualifications

• High school diploma or equivalent.
• At least one year of customer service or sales experience.
• Strong interpersonal skills and a positive, professional demeanor.
• Basic Microsoft Office and math skills.
• Bilingual in Spanish is a bonus!

Responsibilities

• Be the friendly face (via video) that members trust for everyday banking.
• Process transactions with accuracy and efficiency.
• Spot opportunities to improve members’ financial lives and refer them to teammates.
• Use multi-factor authentication to keep our members safe.
• Hit service and sales goals with structured training and coaching.

Skills

Interpersonal skills

Customer service

Professional demeanor

Spanish bilingual (bonus)

Math skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Do you love helping people and making their day better? At Summit Credit Union, we’re not just about transactions—we’re about transformation. We’re looking for a passionate individual to join our team as aVideo Teller, where you’ll connect with members in real time, solve problems, and make managing money easier, more effective, and yes—more fun!

What You’ll Do:

• Be the friendly face (via video!) that members trust for everyday banking.
• Process transactions with accuracy and efficiency.
• Spot opportunities to improve members’ financial lives and refer them to teammates who can help.
• Use multi-factor authentication to keep our members safe.

Hit service and sales goals with the help of structured training and coaching.

What Success Looks Like:

• Members leave every interaction feeling supported, informed, and empowered.
• You build long-term relationships that turn everyday service into lasting loyalty.
• You grow professionally through development opportunities and career enrichment.
• You help us stay compliant with regulations.

What You Bring:

• High school diploma or equivalent.
• At least one year of customer service or sales experience.
• Strong interpersonal skills and a positive, professional demeanor.
• Basic Microsoft Office and math skills.
• Bilingual in Spanish is a bonus!
• Student Loan Payback
• 401K with match
• Excellent PTO, plus paid volunteer time and holidays

Why Summit?

We believedifferent makes us better. Summit Credit Union is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.