Help Desk Analyst Onsite

S R INTERNATIONAL INC; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

S&R International Inc. seeks a Video Support Specialist to manage videoconference requests, schedule sessions, and troubleshoot via phone and email using Microsoft Office 365.

The role supports a multisite videoconferencing network and requires strong written and verbal communication skills. Responsibilities include maintaining conference room operations, assisting with end-user support for Polycom and Cisco endpoints, and coordinating across teams while keeping confidentiality and reporting

Qualifications

• 2 years of relevant experience in videoconferencing support.
• Experience with Polycom and Cisco infrastructure and endpoints.
• 4-year college degree preferred.

Responsibilities

• Process and schedule videoconference requests; handle issues by phone and email.
• Manage day-to-day videoconferencing operations for multisite network.
• Provide analytical and troubleshooting support for video endpoints and fiber networks.
• Support conference room meetings including bridge video conferences.
• Maintain confidentiality of videoconferencing activities; report issues to managers.

Skills

Polycom & Cisco endpoints

Microsoft Office 365

College degree

Professional communication

Cross-functional collaboration

Education

4-year college degree

2 years experience

Tools

Polycom RMX

Resource Manager

Job description

Job Description:

ODRC expects a video support specialist extremely well-rounded in processing and scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365, and experience with Polycom RMX, Resource Manager and endpoints.

Video Support Specialist

Job will be in person working in London, Ohio. equipment supplied

Key Skills:

• Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.
• Utilize Microsoft O365
• Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network
• Use professional written and oral communication
• Work successfully across multiple teams
• Provide analytical and troubleshooting support for video endpoints and fiber networks
• Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences
• Prefer experience with Polycom and Cisco infrastructure and endpoints
• Provide limited audio/video support for management off-site activities
• Maintain strict confidentiality for all videoconferencing activities
• Report operational and technical issues to managers.

Education:

• Preferred Education: 4-year college degree
• Years of Relevant Experience: 2 years

Required Skills

• Experience with Polycom and Cisco infrastructure and endpoints
• College degree
• Utilize Microsoft Officer 365
• Use professional written and oral communication
• Work successfully across multiple teams

Questions

Please confirm if your candidate is ready to work full time in London office instead of hybrid if selected for this position.

Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.