Help Desk Analyst - Onsite

S-R-International-Inc; Phoenix (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

S-R-International-Inc in London, Ohio, is seeking a Video Support Specialist who can process and schedule videoconference requests and handle issues via telephone and email using Microsoft Office 365. The role supports multisite videoconferencing networks, troubleshoots video endpoints and fiber connections, and coordinates with Polycom and Cisco infrastructure.

Excellent written and spoken communication across teams is required.

Qualifications

• Experience with Polycom and Cisco infrastructure and endpoints.
• 4-year college degree or equivalent.
• 2+ years of relevant videoconferencing experience.
• Proficient in Microsoft Office 365.
• Strong written and oral communication.

Responsibilities

• Process and schedule videoconference requests.
• Provide telephone and email support for issues.
• Assist day-to-day videoconferencing operations for multisite network.
• Troubleshoot video endpoints and fiber networks.
• Maintain confidentiality for all videoconferencing activities.

Skills

Polycom RMX

Resource Manager

Video endpoints

Microsoft 365

Communication

Education

4-year college degree

Tools

Cisco infrastructure

Polycom devices

Job description

Job Description:ODRC expects a video support specialist extremely well-rounded in processing and scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365, and experience with Polycom RMX, Resource Manager and endpoints.Video Support SpecialistJob will be in person working in London, Ohio. equipment suppliedKey Skills:Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.Utilize Microsoft O365Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing networkUse professional written and oral communicationWork successfully across multiple teamsProvide analytical and troubleshooting support for video endpoints and fiber networksSupport conference room meetings, point-to-point and multipoint (bridge) video teleconferencesPrefer experience with Polycom and Cisco infrastructure and endpointsProvide limited audio/video support for management off-site activitiesMaintain strict confidentiality for all videoconferencing activitiesReport operational and technical issues to managers.Education:Preferred Education: 4-year college degreeYears of Relevant Experience: 2 yearsRequired SkillsExperience with Polycom and Cisco infrastructure and endpointsCollege degreeUtilize Microsoft Officer 365Use professional written and oral communicationWork successfully across multiple teamsQuestionsPlease confirm if your candidate is ready to work full time in London office instead of hybrid if selected for this position.Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.