AV/VC Support Technician

Skywalk Global; London (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Skywalk Global is seeking a videoconference operations specialist to support a multisite network. You will process and schedule requests, assist with daily videoconferencing operations, and coordinate with multiple teams to ensure reliable video communications.

The role requires 2 years of relevant experience, strong communication skills, and the ability to troubleshoot video endpoints and fiber networks. You will support conference room meetings and report issues to management while maintaining

Qualifications

• 2 years relevant experience in videoconference operations or similar role.
• Strong written and verbal communication skills.
• Ability to work across multiple teams and coordinate effectively.

Responsibilities

• Process and schedule videoconference requests and manage issues via telephone and email.
• Assist with day-to-day management of videoconferencing operations for multisite network.
• Provide analytical and troubleshooting support for video endpoints and fiber networks.
• Support conference room meetings, point-to-point and multipoint video teleconferences.
• Report operational and technical issues to managers.

Skills

Videoconference scheduling

Multisite videoconferencing operations

Communication (written and verbal)

Cross-functional collaboration

Video endpoint troubleshooting

Conference room support

Polycom endpoints

Cisco endpoints

AV support (off-site)

Confidentiality

Issue reporting to managers

Tools

Polycom equipment

Cisco infrastructure

Job description

Years of Relevant Experience: 2 years

Key Skills:

• Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.
• Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network
• Use professional written and oral communication
• Work successfully across multiple teams
• Provide analytical and troubleshooting support for video endpoints and fiber networks
• Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences
• Prefer experience with Polycom and Cisco infrastructure and endpoints
• Provide limited audio/video support for management off-site activities
• Maintain strict confidentiality for all videoconferencing activities
• Report operational and technical issues to managers.