Video Security Tech Support Specialist

OpenEye; Liberty Lake (WA); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Stock purchase plan

401k match

Health benefits from day 1

Paid time off 15 days

Life insurance

Disability insurance

wellness benefits

Employee discounts

Job summary

OpenEye, a cloud video platform company, is seeking a Technical Support Representative in Liberty Lake, WA. You will provide phone and email support for our DVRs, cameras, switches, routers, and related software, diagnosing hardware, software and network issues, and delivering Heroic Customer Service.

You will join a collaborative, customer-focused team with opportunities to grow as you learn new technologies and expand your responsibilities within the organization.

Qualifications

• 2+ years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment.
• Excellent verbal and written communication skills.
• Must be a problem-solver who is flexible and responsible.
• Must be able to work in a team-based collaborative environment.
• Enjoy interacting with people.
• Work at our Liberty Lake, WA headquarters.

Responsibilities

• Troubleshoot network communications including router issues, WAN link outage, and switch problems.
• Troubleshoot software/hardware, user processes and mechanical operation.
• Support customers over the phone, email, and/or remote automation interfaces.
• Demonstrate OpenEye’s core value of Heroic Customer Service by providing friendly and professional service.
• Assist the department with creating knowledge base articles to increase customer self-support.
• Learn new technologies and take on more responsibilities as the organization grows.
• Other duties as assigned.

Skills

Customer service

Troubleshooting

DVR

CCTV

Communication skills

Teamwork

Education

High School Diploma or GED

Tools

Linux OS

Networking basics

Job description

OpenEye, a cloud video platform company, is seeking a Technical Support Representative in Liberty Lake, WA. You will provide phone and email support for our DVRs, cameras, switches, routers, and related software, diagnosing hardware, software and network issues, and delivering Heroic Customer Service.

You will join a collaborative, customer-focused team with opportunities to grow as you learn new technologies and expand your responsibilities within the organization.