Video Security Tech Support Specialist

OpenEye; Spokane (WA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision & prescription

Stock purchase plan

Casual dress

401k match up to $5,000

Disability and life insurance

Care.com membership

Headspace app access

Paid vacation 15 days

Paid sick time

Education assistance

Home alarm system

Job summary

OpenEye is seeking a Technical Support Representative to assist customers with DVRs, cameras, switches, routers, and related software. You will troubleshoot hardware, software, and network issues via phone, email, and remote access, and contribute to knowledge-base articles. You will grow with a company that values Heroic Customer Service and collaboration.

Based in Liberty Lake, WA, this role offers a competitive hourly wage, opportunities for advancement within the organization.

Qualifications

• Excellent verbal and written communication skills.
• Must be a problem-solver who is flexible and responsible.
• Must be able to work in a team-based collaborative environment.
• Enjoy interacting with people.

Responsibilities

• Troubleshoot network communications including router issues, WAN link outage, and switch problems.
• Troubleshoot software/hardware, user processes and mechanical operation.
• Support customers over the phone, email, and/or remote automation interfaces.
• Demonstrate OpenEye’s core value of Heroic Customer Service by providing friendly and professional service.
• Assist the department with creating knowledge base articles to increase customer self-support.
• Learn new technologies and take on more responsibilities as the organization grows.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Problem solving

Teamwork

Customer service

Education

High School Diploma or GED

Job description

OpenEye is seeking a Technical Support Representative to assist customers with DVRs, cameras, switches, routers, and related software. You will troubleshoot hardware, software, and network issues via phone, email, and remote access, and contribute to knowledge-base articles. You will grow with a company that values Heroic Customer Service and collaboration.

Based in Liberty Lake, WA, this role offers a competitive hourly wage, opportunities for advancement within the organization.