Remote Technical Support Specialist - Video Security

Alarm.com; United States; Remote; USD 26,174 - 30,307; Full time

Benefits offered by this job

Pay range: $19.00 - $22.00 per hour

Eligible for annual discretionary bonus

Casual dress

Medical, dental, vision benefits starting day 1

Up to $5,000 annual company match for 401k

Paid maternity and paternity leave

15 Days of Paid Vacation accrued per year

Educational Assistance Program

Job summary

Alarm.com is seeking a Technical Support Representative to join OpenEye. The role involves supporting video security products, troubleshooting hardware and software, and providing exceptional customer service. The position is located at our Liberty Lake, WA headquarters and offers a chance to grow within the organization.

Ideal candidates will have a High School Diploma, experience in customer service and technical support, and excellent communication skills. Join us for a collaborative and enjoyable work environment with great benefits!

Qualifications

• 2+ years of related experience in customer service, troubleshooting and repairing DVR and CCTV equipment.
• Excellent verbal and written communication skills.
• Must be flexible and responsible.

Responsibilities

• Troubleshoot network communications including router issues, WAN link outage, and switch problems.
• Support customers over the phone, email, and/or remote automation interfaces.
• Assist in creating knowledge base articles.

Skills

Customer service

Troubleshooting DVR and CCTV equipment

Verbal and written communication

Problem-solving

Team collaboration

Education

High School Diploma

Job description

Alarm.com is seeking a Technical Support Representative to join OpenEye. The role involves supporting video security products, troubleshooting hardware and software, and providing exceptional customer service. The position is located at our Liberty Lake, WA headquarters and offers a chance to grow within the organization.

Ideal candidates will have a High School Diploma, experience in customer service and technical support, and excellent communication skills. Join us for a collaborative and enjoyable work environment with great benefits!