Video Security Tech Support Specialist

Alarm Com; Liberty Lake (WA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Annual discretionary bonus

Stock purchase plan

Casual dress

Health, dental, vision & prescription

401k with match

Disability and life insurance

LSA for well-being

Paid parental leave

Pet Insurance

Care.com membership

Headspace access

Vacation and sick leave

Educational assistance

Home security system for employees

Job summary

OpenEye, a cloud video platform company and subsidiary of Alarm.com, is hiring a Technical Support Representative in Liberty Lake, WA. You will support DVRs, cameras, switches, and related software, resolving hardware, software, and network issues for customers.

Responsibilities include phone/email support, troubleshooting, and contributing to knowledge bases while growing with the team and learning new technologies.

Qualifications

• High School Diploma or GED.
• 2+ years in customer service and troubleshooting DVR/CCTV equipment.
• Excellent verbal and written communication.
• Must be able to work in a team-based collaborative environment.

Responsibilities

• Troubleshoot network communications including router issues, WAN link outage, and switch problems.
• Troubleshoot software/hardware, user processes and mechanical operation.
• Support customers over the phone, email, and/or remote automation interfaces.
• Demonstrate Heroic Customer Service with friendly and professional service.
• Create knowledge base articles to increase customer self-support.
• Learn new technologies and take on more responsibilities as the organization grows.
• Other duties as assigned.

Skills

Customer service

Troubleshooting

Phone email support

Team collaboration

Education

High School Diploma or GED

Tools

Linux OS

Networking basics

Job description

OpenEye, a cloud video platform company and subsidiary of Alarm.com, is hiring a Technical Support Representative in Liberty Lake, WA. You will support DVRs, cameras, switches, and related software, resolving hardware, software, and network issues for customers.

Responsibilities include phone/email support, troubleshooting, and contributing to knowledge bases while growing with the team and learning new technologies.