Video Security Tech Support Specialist

Motorola Solutions; Allen (TX); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Technical Support Analyst in the United States to deliver rapid, dynamic support for critical video security products, including VMS, cameras, servers, and network infrastructure. You will own cases, troubleshoot issues, and maintain detailed incident records to ensure uptime and customer satisfaction.

The role requires IP networking and video security expertise, strong English communication, and the ability to work in a fast-paced, team-driven environment.

Qualifications

• High school diploma and 1+ years of technical support or customer support experience.
• Must be able to obtain background clearance as required by government customer
• Legal authorization to work in the U.S. indefinitely is required.
• Employer work permit sponsorship is not available for this position.

Responsibilities

• Technical Support & Incident Resolution Research, troubleshoot, and resolve critical hardware, software, and IP networking issues via phone and digital channels
• Demonstrate complete ownership and urgency while assisting customers with Video Management Systems, cameras, and servers
• Maintain detailed and concise technical case records within our case management systems to capture incident histories
• Customer Experience & Workflow Management Help to provide an exceptional customer experience across incoming calls, live chats, emails, and escalated requests
• Prioritize daily tasks dynamically between active inbound channels, existing case management, and high-priority customer needs
• Employ systematic problem-solving to explain complex solutions clearly to customers of varying technical skill levels
• Collaborative Growth & Continuous Learning Maintain a continuous learning mindset to stay current on new product lines, video streaming technologies, and network protocols
• Apply knowledge-sharing techniques to collaborate with team members and independently navigate technical challenges
• Maintain composure under pressure while managing customer expectations and providing timely updates during critical incidents

Skills

IP Networking

Operating Systems

Video Security Systems

Communication Proficiency

Professional Experience

Multitasking & Prioritization

Self-Starter Collaboration

Education

High school diploma

Tools

CCNA

CCNP

MCSA

MTA

LFS

MCSE

CompTIA A+

Job description

Motorola Solutions is seeking a Technical Support Analyst in the United States to deliver rapid, dynamic support for critical video security products, including VMS, cameras, servers, and network infrastructure. You will own cases, troubleshoot issues, and maintain detailed incident records to ensure uptime and customer satisfaction.

The role requires IP networking and video security expertise, strong English communication, and the ability to work in a fast-paced, team-driven environment.