Video Repair Support Specialist

Spectrum; Morrisville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Spectrum in Morrisville, NC is seeking a Customer Service Representative specializing in Video Repair. You will handle inbound calls, resolve billing questions, account updates, and subscriber challenges while delivering friendly, knowledgeable service.

Requirements include high school diploma or equivalent, ability to read/write/speak English, and willingness to work varied schedules including nights, weekends, and holidays.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Responsibilities

• Handle inbound calls to resolve billing questions, account updates, subscriber challenges, and more.
• Troubleshoot and resolve technical issues related to cable and video services.
• Represent Spectrum by providing friendly, knowledgeable service to customers on an ongoing basis.

Skills

Customer service

Communication

Multitasking

Time management

Typing

MS Office

Computer skills

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Spectrum in Morrisville, NC is seeking a Customer Service Representative specializing in Video Repair. You will handle inbound calls, resolve billing questions, account updates, and subscriber challenges while delivering friendly, knowledgeable service.

Requirements include high school diploma or equivalent, ability to read/write/speak English, and willingness to work varied schedules including nights, weekends, and holidays.