Onsite Video Repair Customer Advisor

Spectrum; New York (NY); On-site; USD 28,000 - 50,000; Full time

Job summary

Spectrum in New York is seeking a Customer Service Representative focused on Video Repair for a 100% onsite call center environment. You will handle inbound calls, guide customers through issues, and ensure accurate billing and account updates while delivering friendly service.

The role requires a high school diploma or equivalent, strong English communication, and flexibility with shifts. Training is extensive, with ongoing opportunities at a Fortune 100 company.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Responsibilities

• Answer inbound customer calls to resolve billing questions, account updates, subscriber challenges, and more.
• Troubleshoot and resolve technical issues related to cable and video services.
• Represent Spectrum and provide friendly service to customers

Skills

Customer service

Communication

Multitasking

Problem-solving

Typing

Education

High school diploma or equivalent

Tools

MS Office

Job description

Spectrum in New York is seeking a Customer Service Representative focused on Video Repair for a 100% onsite call center environment. You will handle inbound calls, guide customers through issues, and ensure accurate billing and account updates while delivering friendly service.

The role requires a high school diploma or equivalent, strong English communication, and flexibility with shifts. Training is extensive, with ongoing opportunities at a Fortune 100 company.