Hybrid AV & VC Support Specialist

Cornerstone Research; Iowa (LA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health & Wellness benefits

Robust retirement plans

Hybrid work model

Generous paid time off

Parental leave and family support

Job summary

Cornerstone Research seeks an Audio Video Support Coordinator to deliver superior video conference experiences across Zoom and Poly infrastructure, conference rooms, and related tools. You will manage user accounts, handle support tickets, and escalate when needed while supporting executive events and client meetings.

You’ll maintain AV systems, optimize performance, train staff, and document issues and upgrades.

Qualifications

• 2+ years of relevant work experience in a professional services firm preferred.
• Experience with Poly, Zoom and conference room AV technology.
• Excellent quality-conscious customer service skills.
• Excellent written and oral communications.
• Experience with scheduling software, preferred.
• High school diploma, or equivalent combination of education, skills and experience.

Responsibilities

• Supports executive level and client events which may include confidential information requiring a high level of discretion, effective management, and strong communication skills.
• Provides conference room support and administration (including conference room workstations) for all offices.
• Provides off-site support for events requiring video conferencing and AV support.
• Designs, configures, and optimizes video conference infrastructure to handle internal and external conferences.
• Optimizes video conference equipment to maximize performance and best utilize resources.
• Provides education and instruction to staff/end users on effective use of video conference equipment.
• Configures, supports, and maintains web/audio collaboration tools.
• Accurately documents instances of hardware failure, repair, installation, upgrade, and removal.
• Develops and maintains documentation.
• Provides knowledgeable, service-oriented support and resolves problems to end user satisfaction.
• Tracks problems from the beginning through resolution for all tickets assigned directly to you and your support teams.
• Works with vendors and fellow IT team members implementing various projects for AV/VC upgrades, replacements, and new installations.
• Performs periodic evening and weekend onsite maintenance work.
• Maintains current knowledge of relevant technology.
• Plans and conducts regular and reoccurring quality testing for audio, video, networking, and bandwidth in all conference rooms.
• Continually aggregates meeting quality feedback from local technicians and users to drive recommendations on appropriate upgrades and improvement of service.

Skills

Customer service

Communication skills

Adaptability

Critical thinking

Education

High school diploma or equivalent

2+ years of relevant work experience (professional services preferred)

Tools

Poly

Zoom

Conference room tech

Job description

Cornerstone Research seeks an Audio Video Support Coordinator to deliver superior video conference experiences across Zoom and Poly infrastructure, conference rooms, and related tools. You will manage user accounts, handle support tickets, and escalate when needed while supporting executive events and client meetings.

You’ll maintain AV systems, optimize performance, train staff, and document issues and upgrades.