Video Banking Teller

Gulf-Coast-Educators-Federal-Credit-Union; Pasadena (TX); On-site; USD 19,286 - 24,796; Part time

Job summary

Gulf-Coast-Educators-Federal-Credit-Union is seeking an ITM/teller to assist members via video banking and in-branch transactions. The candidate should be outgoing, patient, and professional, able to connect with members on camera and provide accurate financial services.

The role requires handling deposits, withdrawals, loan payments, transfers, RDC, and cashier\'s checks, while delivering exceptional service.

Qualifications

• Must be comfortable being on camera at all times and maintain a professional appearance.
• Proven customer service experience and ability to answer member questions clearly.

Responsibilities

• Demonstrates knowledge of Gulf-Coast-Educators-Federal-Credit-Union products and services to achieve sales and service goals.
• Receives and processes member financial transactions including deposits, withdrawals, loan payments, transfers, RDC, and cashier's checks.
• Operates multiple software programs concurrently to complete transactions and assist multiple members.
• Educates members on proper use of ITMs and handles questions or objections about new technology.
• Researches and resolves customer service issues with limited supervision and makes on-the-spot decisions when needed.
• Adheres to all policies and regulatory requirements and reports suspicious activity; balances daily transactions and maintains member privacy.

Skills

On-camera

Customer service

Multitasking

Communication

Regulatory compliance

Job description

Gulf-Coast-Educators-Federal-Credit-Union is seeking an ITM/teller to assist members via video banking and in-branch transactions. The candidate should be outgoing, patient, and professional, able to connect with members on camera and provide accurate financial services.

The role requires handling deposits, withdrawals, loan payments, transfers, RDC, and cashier\'s checks, while delivering exceptional service.