Part-Time Teller- ITM

Gulf-Coast-Educators-Federal-Credit-Union; Pasadena (TX); On-site; USD 19,286 - 24,796; Part time

Job summary

Gulf-Coast-Educators-Federal-Credit-Union is seeking an ITM/teller to assist members via video banking and in-branch transactions. The candidate should be outgoing, patient, and professional, able to connect with members on camera and provide accurate financial services.

The role requires handling deposits, withdrawals, loan payments, transfers, RDC, and cashier\'s checks, while delivering exceptional service.

Qualifications

• Must be comfortable being on camera at all times and maintain a professional appearance.
• Proven customer service experience and ability to answer member questions clearly.

Responsibilities

• Demonstrates knowledge of Gulf-Coast-Educators-Federal-Credit-Union products and services to achieve sales and service goals.
• Receives and processes member financial transactions including deposits, withdrawals, loan payments, transfers, RDC, and cashier's checks.
• Operates multiple software programs concurrently to complete transactions and assist multiple members.
• Educates members on proper use of ITMs and handles questions or objections about new technology.
• Researches and resolves customer service issues with limited supervision and makes on-the-spot decisions when needed.
• Adheres to all policies and regulatory requirements and reports suspicious activity; balances daily transactions and maintains member privacy.

Skills

On-camera

Customer service

Multitasking

Communication

Regulatory compliance

Job description

Description

*Please review your application to ensure completion. Incomplete applications may not be considered.

We are looking for a candidate who is outgoing, patient, and hard- working to join our ITM team!

The ideal candidate must be comfortable on camera at all times and will be able to make personal connections with each member in a welcoming and sincere manner.

We currently have one position available with the schedule of:

• M-F 12:00pm-5:00pm and Saturdays 8:45am-12:15pm

Essential Functions & Responsibilities

• Displays an expertise in all GCEFCU products and services by staying up to date and educated on products, services, marketing promotions, policies and procedures; Uses this knowledge to achieve or exceed the established sales and service goals while conducting video banking transactions in a knowledgeable, friendly, and highly professional manner.
• Provides exceptional member service and connects quickly with members in order to identify and understand their financial service needs. Receives and processes member financial transactions, including deposits, withdrawals, loan payments, member transfers, Remote Deposit Capture (RDC), and cashier's checks through prompt handling of all teller functions. Answers member questions pertaining to their account and maintain member records. Communicates member comments, issues and requests to the appropriate branch/department.
• Multitasks by working with multiple software programs concurrently to complete a transaction and communicate with more than one member simultaneously. Assists the Accounting Department with processing of Skip-a-Pay promotions.
• Clearly communicates and educates members on the proper use of GCEFCU ITMs, handling member objections and anxiety to new technology. Promotes benefits of the technology, provides technical support while utilizing the video banking technology and ensures a positive experience. Promptly reports malfunctions of interactive banking equipment to manager.
• Researches and resolves complex customer service issues with limited supervision. Works independently and utilizes effective problem solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides.
• Strictly adheres to all regulatory and company-established policies and procedures; Responsible for identifying reportable transactions under the Bank Secrecy Act, obtaining required information, and reporting transactions; Alerts supervisory personnel to any suspicious activity regarding transactions including forgery, theft, fraud, kiting, customers that appear to be avoiding CTR's; Responsible for reviewing deposits to determine whether holding funds to delay availability under Regulation CC is appropriate; Responsible for complying with Federal Rules and Regulations as required by NCUA.
• Balances daily transactions and maintains privacy of member information. Adheres to security, audit, and compliance requirements.

Requirements

Must be comfortable being on camera at all times. Personal appearance must be professional.

• Position requires the ability to sit for long periods of time.
• Ability to utilize multiple monitor screens simultaneously in the course of a transaction.
• Must be able to communicate (speak clearly, hear, listen) to members in order to efficiently process transactions.
• Must be able to handle stressful situations such as disgruntled members, multiple members at one time.

EOE Disabled/Veteran