Video Banker

TENCU; Nashville (TN); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Employer-paid medical, dental, and视ion

401(k) 7% match

11 paid holidays

Job summary

TEN Credit Union in Nashville, TN seeks a Video Banker to be a key contact for TENCU members, delivering service via video, phone, and chat within a call center setting.

The role involves handling deposits, loans, and inquiries, ensuring compliance with federal regulations, and cross-selling credit union products in a dynamic team environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of one (1) year experience in a credit union, bank, or financial institution required.
• Experience with consumer loans and new accounts preferred.
• Minimum typing speed of 40 WPM with at least 95% accuracy.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and email tools such as Outlook.

Responsibilities

• Provide exceptional member service through friendly, professional, and courteous interactions.
• Assist members using video banking tools and various computer programs.
• Handle member inquiries through phone, video, email, secure mail, and other digital channels.
• Open and maintain deposit accounts and ancillary services.
• Process member requests such as Regulation E inquiries, stop payments, ACH inquiries, account maintenance.

Skills

Customer service

Attention to detail

Regulatory compliance

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint)

Outlook

Job description

Schedule: Monday - Thursday, 8:00AM - 5:00PM & Friday, 8:00AM - 6:00PM

Compensation: $24.00/hourly

Join our dynamic Operations Team in Nashville, TN

We are seeking a member focused Video Banker that serves as a key point of contact for TENCU members, delivering exceptional service in a blended digital environment. This role supports members through interactive video, telephone, web chat, and secure messaging while working as part of a team in a call center environment.

About TEN Credit Union

At TENCU, we believe in building a team that is guided by our core values of Member-Centric, Integrity, and Innovation. While we take our work seriously, we don't take ourselves too seriously.

We’re a team of innovators driven by creativity, collaboration and, above all, the joy we find in what we do.

What You’ll Do: With a dedication to a member centric approach

• Provide exceptional member service through friendly, professional, and courteous interactions
• Assist members using video banking tools and various computer programs
• Handle member inquiries through phone, video, email, secure mail, and other digital channels
• Open and maintain deposit accounts and ancillary services
• Process member requests such as:
• Regulation E inquiries
• Stop payments
• ACH inquiries
• Account maintenance and closures
• Password resets and account information requests
• Interview members and process consumer loan applications, including:
• Gathering required documentation
• Making loan decisions within approved authority
• Closing, funding, and disbursing loans
• Meeting with members regarding declined loans
• Effectively cross-sell credit union products and services
• Maintain compliance with federal regulations, policies, and procedures

Benefits: What We Offer

We are proud to offer a comprehensive benefits package with competitive pay, employer-paid medical, dental, and vision insurance, a 401(k) Defined Contribution Plan with a generous 7% match, and eleven (11) paid holidays.

What We’re Looking For

• Thorough knowledge of credit union or financial institution products and services
• Strong attention to detail and accuracy in transactions
• Ability to learn and follow federal regulations and internal policies

Education and Experience

• High school diploma or equivalent required
• Minimum of one (1) year experience in a credit union, bank, or financial institution required
• Experience with consumer loans and new accounts preferred
• Minimum typing speed of 40 WPM with at least 95% accuracy
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and email tools such as Outlook

Physical Requirements

• Ability to lift up to 25 pounds.
• Ability to sit and stand for extended periods.
• Ability to use a computer for long periods of time.

Join a credit union that is dedicated to its people and its purpose.

TENCU is an Equal Opportunity Employer.

*This job opportunity is only open to local candidates in Tennessee*