Video Banker - College Graduate

TEN Credit Union; Nashville (TN); On-site; USD 42,000 - 48,000; Full time

Job summary

TEN Credit Union invites recent graduates to join as a Video Banker, working with members via video, chat, and secure messaging to gain hands-on experience in finance and technology.

You’ll learn how a financial institution operates from the inside, develop strong communication skills, and build relationships while supporting member needs in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• Interest in customer service, financial services, or relationship-based roles.
• Strong communication skills, on-camera presence and professional demeanor.

Responsibilities

• Deliver exceptional member service through video, chat, email, and secure messaging.
• Build rapport and identify member needs through active listening and engaging conversations.
• Assist with account servicing, account openings, and digital banking tools.
• Resolve complex inquiries such as ACH issues, Reg E disputes, stop payments, and account closures.
• Manage the full account-opening process, including document review and system uploads.
• Collaborate with IT, Operations, and Collections to resolve escalated issues.
• Maintain productivity and support team goals during high-volume periods.

Skills

Customer service

Communication

Problem solving

Active listening

Relationship building

Multitasking

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Compensation:Depending On Experience

Start Your Professional Journey with Us

Are you a recent college graduate looking to kick‑start a meaningful career in finance, technology, or customer experience? As a Video Banker – College Graduate, you'll gain hands‑on experience working directly with members through modern digital channels-video, chat, and secure messaging-while building skills that support long‑term career growth within the Credit Union.

This role is ideal for motivated graduates who enjoy problem‑solving, building relationships, and representing a trusted brand with confidence and professionalism-on camera and beyond.

What You'll Do

You'll be at the heart of our digital member experience, helping people manage their financial needs while learning how a financial institution operates from the inside.

Key responsibilities include:

• Deliver exceptional member service through video, chat, email, and secure messaging
• Build rapport and identify member needs through active listening and engaging conversations
• Assist with account servicing, account openings, and digital banking tools
• Resolve complex inquiries such as ACH issues, Reg E disputes, stop payments, and account closures
• Manage the full account‑opening process, including document review and system uploads
• Collaborate with teams like IT, Operations, and Collections to resolve escalated issues
• Maintain productivity and support team goals during high‑volume periods

What You'll Gain

• Real‑world experience in financial services and digital banking
• Strong communication and relationship‑building skills
• Exposure to compliance, risk management, and operational procedures
• Opportunities for professional development and career advancement
• Confidence working on camera and in a fast‑paced, professional environment

What We're Looking For

• Bachelor's degree (required)
• Interest in customer service, financial services, or relationship‑based roles
• Strong communication skills-verbal, written, and on camera
• Ability to problem‑solve, multitask, and make thoughtful decisions
• Comfort using technology, multiple systems, and Microsoft Office
• Professional presence, reliability, and attention to detail

Customer service, sales, or campus leadership experience is a plus-but not required.

Professional & Compliance Standards

• Follow all regulatory and internal policies (BSA, OFAC, audit, and security standards)
• Safeguard member confidentiality and sensitive information
• Maintain accurate documentation and records
• Represent the Credit Union with integrity and professionalism

Physical & Work Environment

• Desk‑based role (approximately 95% of the workday)
• Extended computer use required
• Ability to lift up to 25 pounds

Why Join Us?

At TENCU, you're more than an employee, you're part of a mission to improve financial well‑being while growing your own career. If you're eager to learn, ready to connect with people, and excited to work in a technology‑driven environment, we'd love to meet you.