Vida-Flo Customer Service & Sales Associate

Vida-Flo; Nashville (TN); Híbrido; USD 25 000 - 30 000; Tempo integral

Resumo da oferta

Vida-Flo is seeking a Wellness Consultant to enhance the client experience from check-in to checkout. You will educate guests on services and memberships, build relationships, and drive memberships with a friendly, results-oriented approach.

You’ll need strong communication, eagerness to learn, and the ability to work in a fast-paced, team-driven clinic environment. Compensation includes hourly pay with performance incentives, reflecting your impact on clinic goals.

Qualificações

• Experience in hospitality, retail, membership sales, fitness, wellness, aesthetics, customer experience, or another relationship-driven sales environment is a plus.
• Energetic, personable, and relationship-driven; comfortable starting conversations and making recommendations.
• Knowledge of memberships and services sales is preferred.

Responsabilidades

• Create a warm, welcoming, and memorable experience for every guest.
• Build genuine relationships with clients and learn what brings them to Vida-Flo.
• Listen to client needs and educate them on our services, memberships, and wellness offerings.
• Make thoughtful recommendations based on each client’s needs and goals.
• Confidently introduce and sell memberships and additional services.
• Follow up with prospective and existing clients to turn conversations into appointments and memberships.
• Help drive clinic goals around membership growth, revenue, retention, and overall performance.

Conhecimentos

People skills

Sales minded

Communication

Relationship building

Descrição da oferta de emprego

Wellness Consultant | Client Experience & Sales

Vida-Flo | IV Hydration & Wellness

This is more than a front-desk position.

At Vida-Flo, our Wellness Consultants are at the heart of the client experience. From the moment a guest walks through the door to the moment they leave, you’re helping them feel welcomed, cared for, and confident in their wellness journey.

We’re looking for an energetic, personable, and relationship-driven Wellness Consultant who genuinely enjoys connecting with people and is motivated by growth, sales, and results.

You’ll get to know our clients, understand what brought them in, educate them on our services, and help them discover ways Vida-Flo can support their ongoing wellness goals. You should be comfortable starting conversations, asking thoughtful questions, making recommendations, and confidently talking about memberships and services when they’re a good fit.

If you’re someone who loves people, enjoys a little friendly competition, takes pride in creating an exceptional experience, and wants your performance to directly impact your success, you may be a great fit for our team.

What You’ll Do

• Create a warm, welcoming, and memorable experience for every guest.
• Build genuine relationships with clients and learn what brings them to Vida-Flo.
• Listen to client needs and educate them on our services, memberships, and wellness offerings.
• Make thoughtful recommendations based on each client’s individual needs and goals.
• Confidently introduce and sell memberships and additional services.
• Follow up with prospective and existing clients to turn conversations and leads into appointments and memberships.
• Help drive clinic goals around membership growth, revenue, retention, and overall performance.
• Work closely with our clinical team to create a seamless experience from check-in through checkout.
• Manage scheduling, checkout, memberships, payments, and other front-of-clinic responsibilities accurately.
• Keep the clinic clean, organized, polished, and inviting.
• Participate in team meetings, sales training, role-playing, and ongoing professional development.
• Bring positive energy, accountability, and a team-first attitude every day.

What Success Looks Like

This role is about much more than answering phones and checking clients in.

Our strongest Wellness Consultants:

• Make every client feel genuinely welcomed and cared for.
• Build lasting relationships with our guests.
• Consistently generate new memberships and repeat visits.
• Recognize opportunities to recommend additional services that genuinely benefit the client.
• Follow up consistently with leads, prospects, and existing clients.
• Help retain and engage our membership base.
• Contribute to clinic revenue and performance goals.
• Take ownership of their results and look for ways to improve.
• Bring energy, positivity, and accountability to the team.

Who We’re Looking For

You’ll thrive in this role if you:

• Love working with people and naturally connect with others.
• Enjoy sales and feel comfortable asking for the business.
• Are confident starting conversations and building relationships.
• Have strong communication and listening skills.
• Bring positive energy and enthusiasm to your work.
• Are organized, dependable, and detail-oriented.
• Enjoy working toward measurable goals and being recognized for your results.
• Take initiative and look for solutions rather than waiting to be told what to do.
• Are coachable and excited to learn.
• Thrive in a fast-paced, collaborative environment.
• Take pride in creating an elevated, professional client experience.

Experience in hospitality, retail, membership sales, fitness, wellness, aesthetics, customer experience, or another relationship-driven sales environment is a plus.

Compensation

Starting at $18/hour + performance incentives

Your opportunity to earn more is directly connected to your performance and contribution to the clinic. We reward Wellness Consultants who create exceptional client experiences, build strong relationships, grow memberships, and help Vida-Flo reach its goals.

If you’re outgoing, driven, people-oriented, and excited about wellness, we’d love to meet you.