Vice President, Service Operations & Growth

Comfort Systems USA, Inc.; Houston (TX); On-site; USD 250,000 - 400,000; Full time

Job summary

Comfort Systems USA, Inc. is seeking a Vice President of Service Operations to drive profitable growth, operational excellence, and customer satisfaction across its decentralized HVAC service network in Houston and beyond.

This senior leader will partner with local presidents to scale service delivery, develop talent, own the service P&L, and embed safety and accountability while preserving entrepreneurial branch autonomy.

Qualifications

• Bachelor’s degree in Engineering, Business, Construction Management, or related field (or equivalent experience).
• 10+ years of progressive leadership experience in HVAC, mechanical contracting, or related service-driven construction industry.
• Proven success leading service operations within a decentralized or multi-branch organization.
• Strong financial acumen with demonstrated P&L ownership.
• Experience scaling service revenue and improving margins.

Responsibilities

• Develop and execute a scalable service strategy aligned with company growth, margin, and customer retention objectives.
• Serve as a trusted advisor to operating company leadership on service operations, pricing, and market expansion.
• Balance enterprise-level consistency with local decision-making authority.
• Improve service profitability through labor productivity, pricing discipline, dispatch efficiency, and contract optimization.
• Establish and track KPIs (gross margin, technician utilization, backlog, first-time fix rate, customer satisfaction, etc.).
• Own service P&L performance in partnership with local leadership.
• Support budgeting, forecasting, and long-term planning for service operations.
• Drive recurring revenue growth through maintenance agreements and service contracts.
• Mentor and develop Service Managers, Directors, and future leaders.
• Support recruiting, onboarding, and retention of top service talent.
• Promote a culture of accountability, safety, and continuous improvement.
• Champion customer experience and long-term relationship building.
• Monitor market trends, competitive dynamics, and service innovations.
• Reinforce safety-first culture across all service operations.
• Ensure compliance with regulatory, licensing, and company standards.

Skills

Leadership

Financial acumen

P&L ownership

Strategy development

Education

Bachelor’s degree in Engineering, Business, Construction Management, or related field

10+ years of progressive leadership experience

Job description

Comfort Systems USA, Inc. is seeking a Vice President of Service Operations to drive profitable growth, operational excellence, and customer satisfaction across its decentralized HVAC service network in Houston and beyond.

This senior leader will partner with local presidents to scale service delivery, develop talent, own the service P&L, and embed safety and accountability while preserving entrepreneurial branch autonomy.