Vice President, Operations

Martin Resorts, Inc.; Northern (KY); Hybrid; USD 250,000 - 300,000; Full time

Job summary

Martin Resorts, Inc. seeks a seasoned operations executive to lead growth, branding transitions, and multi-property optimization. You will oversee openings or transitions to ensure brand fidelity and operational excellence across properties.

You will serve as the main liaison between hotel leadership and ownership groups, mentor GMs, and provide executive reporting to owners, brand leadership, and the Board. A data-driven mindset and multi-property leadership are essential.

Qualifications

• 10+ years of operations leadership across hotels/resorts, including luxury market.
• Minimum of 5 years as a large-scale operations GM.
• Preferably 2–5 years as a Full-Service VP of Hotel Operations.
• Demonstrated expertise in building and sustaining strong owner relationships.
• Bachelor’s degree in hospitality, business or related field.
• Enterprise Workforce Strategy
• Labor Productivity & Cost Optimization
• Multi-Property Leadership & Benchmarking
• Executive Communication & Stakeholder Alignment

Responsibilities

• Growth & Transitions: oversee opening, rebranding, or transition of hotels.
• Serve as the liaison between hotel leadership and ownership groups.
• Mentor and coach GMs with performance feedback and succession planning.
• Provide leadership to property-level GMs and Directors of Operations.
• Executive-level reporting to ownership groups, brand leadership, and the Board.
• Champion accountability, data-driven decisions, and cross-functional collaboration.
• Share best practices to improve efficiency and productivity in hotel operations.
• Accountability for selection and performance of property GMs.
• Initiate Peak Performance for property GMs and manage midyear/year-end reviews.
• Collaborate with HR, Revenue Management, Commercial, and Finance on P&L.

Skills

Executive leadership

Owner relationships

Data-driven decision making

Cross-functional collaboration

Strategic planning

Education

Bachelor's degree in hospitality or business

Job description

Starting from $250,000.00 - $300,000.00 annually plus additional incentives

• The total compensation package for this position may also include other elements, including a performance bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Pay is based on location, experience, and qualifications etc.

Key Responsibilities

• Growth & Transitions: Oversee the successful opening, rebranding, or transition of hotels to maintain seamless brand representation and operational excellence.
• Serve as the primary liaison between hotel leadership and ownership groups, fostering strong relationships and building alignment on business strategies, capital planning, and long-term growth priorities.
• Mentor and coach General Managers, providing clear performance feedback, career development planning, and succession readiness for future leaders
• Provide leadership to property-level GMs and Directors of Operations.
• Provide executive-level reporting to ownership groups, brand leadership, and the Board as required.
• Champion a culture of accountability, data-driven decision-making, and cross-functional collaboration.
• Conduct comparative analyses and gather/share best practices in order to gain efficiency and productivity in hotel operations across the continent
• Accountability for selection and performance management of property GMs.
• Accountability for initiating the Peak Performance for property GMs and conducting midyear and year-end performance reviews with GMs as well as setting property specific goals and expectations for direct reports and ensuring accountability for successful performance.
• Collaborate with Human Resources, Revenue Management, Commercial, and Finance to effectively manage P&L

Requirements:

• 10+ years of operations leadership across hotels and/or resorts, including experience in the luxury market
• Operations experience or GM assignments with responsibility for multiple units
• Minimum of 5 years as a large operations Full-Service General Manager experience with a proven track record of success. Preferably 2 – 5 years’ experience as a Full-Service VP of Hotel Operations.
• Demonstrated expertise in building and sustaining strong owner relationships.
• Bachelor’s degree in hospitality, business or a related field
• Enterprise Workforce Strategy
• Labor Productivity & Cost Optimization
• Multi-Property Leadership & Benchmarking
• Executive Communication & Stakeholder Alignment

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.