Vice President of Operations

The Long Bay Resort; Clearwater (FL); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Medical and Dental insurance

401(k) retirement plan with company/ 0

Paid Time Off

Resort accommodations discount

Tuition Reimbursement

Job summary

The Long Bay Resort in Florida seeks a Vice President of Operations to steer performance across a diverse condo-hotel portfolio. You will align guest services, employee engagement, and owner relations while upholding company standards and driving long-term asset value.

This executive role requires strong leadership across multiple locations, hands-on operational oversight, and collaboration with Sales, Finance, HR, and Revenue Management to deliver consistent service and profitable growth.

Qualifications

• Extensive leadership background (15+ years) in hospitality operations.
• Experience in condo-hotel or shared-ownership environments.
• Proven ability to build and develop high-performing teams.
• Excellent interpersonal and communications skills.
• Willingness to travel to support portfolio operations.

Responsibilities

• Provide strategic direction to property leadership teams across multiple locations.
• Develop and retain high-potential talent; support succession planning.
• Maintain relationships with ownership groups and boards; act as senior company representative.
• Direct day-to-day operations across a portfolio of hotels and resorts; ensure service standards.
• Lead financial planning, budgeting, forecasting, and profitability for the portfolio.
• Collaborate with Finance, Sales, HR, and Revenue Management to optimize performance.

Skills

Leadership

Multi-property leadership

Hospitality operations

Communication skills

Travel readiness

Education

CAM license or similar certification

Job description

Overview

The Vice President of Operations provides strategic oversight for a diverse portfolio of hospitality assets, including condo-hotel properties, with a focus on delivering strong operational and financial performance. This role is accountable for creating alignment across guest service, employee engagement, and owner relations while supporting sustainable business growth. Partnering with on-property leadership teams, the Vice President ensures effective execution of company standards, fosters leadership development, and drives accountability across all areas of operation. This position requires a strong understanding of the condo-hotel environment, balancing the needs of individual owners with overall operational goals. By leading portfolio-wide initiatives, this executive enhances efficiency, strengthens service delivery, and maximizes long-term asset value.

Responsibilities

Executive Leadership & Talent Development

• Provide strategic direction and guidance to property leadership teams, serving as a trusted partner to General Managers and senior leaders across multiple locations.
• Strengthen leadership capability by identifying, developing, and retaining high-potential talent, while supporting succession planning and long-term organizational growth.
• Reinforce a culture centered on accountability, service excellence, and collaboration, ensuring alignment with company values across all properties.
• Maintain strong, professional relationships with ownership groups, HOA/board members, and external partners, acting as a senior representative of the organization.
• Oversee leadership performance, including goal alignment, coaching, and performance improvement planning as needed.
• Lead executive-level evaluations for property leaders, aligning development priorities with business objectives.

Operational Strategy & Portfolio Oversight

• Direct day-to-day operational performance across a portfolio of hotels and resorts, ensuring consistency in service delivery, operational standards, and overall experience.
• Monitor performance trends across properties, identifying opportunities to improve efficiency, increase participation in rental programs, and enhance asset value.
• Step in to support or stabilize operations when needed, including guiding turnaround efforts and strengthening leadership structures.
• Conduct regular on-site visits and operational reviews to assess performance, reinforce expectations, and drive accountability.
• Facilitate ongoing communication with property leaders through structured meetings focused on key metrics, priorities, and strategic initiatives.
• Establish and refine operating processes and systems to support scalability, consistency, and operational effectiveness.
• Partner with corporate teams such as Sales, Finance, HR, and Revenue Management to ensure alignment and execution of company-wide initiatives.
• Provide oversight for cross-functional projects, ensuring timelines, accountability, and results are achieved.
• Travel regularly to support portfolio needs, stakeholder engagement, and operational oversight.

Financial & Asset Performance

• Hold overall responsibility for financial outcomes across the portfolio, including budgeting, forecasting, and profitability.
• Collaborate with finance and revenue teams to strengthen revenue strategies, improve key performance metrics, and maximize returns.
• Guide labor planning and cost controls while maintaining service standards in a dynamic operating environment.
• Partner with property leaders to execute financial plans that meet company goals and stakeholder expectations.
• Lead financial discussions with ownership and board representatives, providing clear updates on performance, forecasts, and action plans.
• Support capital planning efforts, ensuring investments align with operational needs, guest expectations, and long-term asset value.

Qualifications

• Extensive leadership background (typically 15+ years) within hospitality operations, including oversight of multiple properties or complex portfolios.
• Experience working in shared-ownership environments such as condo-hotels—or the ability to quickly adapt to similar operational models—balancing guest experience, owner engagement, and program performance.
• Strong track record of building, leading, and developing high-performing teams through coaching, mentorship, and accountability.
• Florida Community Association Manager (CAM) license or similar certification preferred.
• Familiarity with condominium governance, HOA structures, and related regulatory considerations preferred.
• Demonstrated success managing operations across multiple locations, ensuring consistency in performance, service delivery, and operational standards.
• Solid business judgment with the ability to navigate competing priorities and make informed decisions in a fast-moving environment.
• Excellent interpersonal and communications skills, with the ability to effectively engage and influence senior leaders, ownership groups, and board members.
• Highly organized with a focus on execution, capable of managing multiple priorities while maintaining attention to detail and alignment with broader goals.
• Self-motivated leader who takes ownership of outcomes and drives results with a sense of urgency.
• Comfortable operating in evolving environments, with the ability to adjust quickly and lead through change and complexity.
• Willingness to travel as needed to support portfolio operations and stakeholder engagement.
• Prior experience as a Hotel or Resort General Manager required; broader regional or multi-property leadership experience preferred.
• Exposure to disciplines such as Sales, Revenue Management, or asset strategy is preferred.
• Flexibility to work a schedule that may include evenings, weekends, and holidays in alignment with business demands.

Benefits

• Medical and Dental insurance
• Supplemental insurance plans (e.g., Vision, Life, etc.)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• Tuition Reimbursement
• Resort accommodations discount
• And more