Director of Hotel Operations

Daxton Hotel; Birmingham (MI); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Paid time off

401K with company match up to 2%

Free shift-meal by in-house culinary团队

Medical, Dental, Vision insurance

Job summary

Daxton Hotel in Birmingham, MI, seeks a seasoned Director of Luxury Hotel Operations to lead strategy and daily management across departments, uphold brand excellence, and drive guest satisfaction and profitability.

You will recruit and develop a high-performing team, oversee budgeting and forecasting, partner with sales and marketing to attract high-end clientele, and implement innovative solutions to elevate service levels.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field; Master’s preferred.
• Minimum 5 years of progressive leadership experience in luxury hotel operations.
• Deep understanding of luxury hospitality standards and guest expectations.
• Strong leadership, strategic, analytical, and decision-making skills.
• Excellent communication and interpersonal abilities; ability to influence stakeholders.
• Proficiency in hotel financial analysis and Microsoft Office.

Responsibilities

• Provide strategic leadership to all operational departments (guest services, housekeeping, F&B, front desk, facilities).
• Set and uphold the highest luxury standards reflecting brand excellence.
• Develop and implement operational plans to optimize efficiency and maximize revenue opportunities.
• Recruit, train, and empower a high-performing team; foster collaboration and continuous improvement.
• Oversee budgeting, forecasting, and cost management to meet profitability targets.
• Maintain impeccable standards of cleanliness, maintenance, safety, and regulatory compliance.
• Collaborate with sales and marketing to drive revenue growth and attract high-end clientele.
• Stay updated on industry trends and implement innovative solutions to enhance guest experiences.

Skills

Hospitality leadership

Strategic planning

Guest experience

Revenue management

Team building

Operations management

Communication

Problem solving

Education

Bachelor's degree in Hospitality Management or Business Administration

Master's degree preferred

Tools

PMS software

Job description

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Job Description:

We are seeking a seasoned and results-driven Director of Luxury Hotel Operations to oversee the strategic and day-to-day management of our prestigious hotel. As a key member of our executive team, you will be responsible for upholding our brand's reputation for unparalleled luxury, delivering exceptional guest experiences, and driving operational excellence across all departments.

Responsibilities:

• Provide strategic leadership and direction to all operational departments, including guest services, housekeeping, food and beverage, front desk, and facilities management.
• Set and uphold the highest standards of luxury hospitality, ensuring that every aspect of the guest experience reflects our commitment to excellence, personalization, and attention to detail.
• Develop and implement comprehensive operational plans and initiatives to optimize efficiency, elevate service standards, and maximize revenue opportunities.
• Recruit, train, and empower a high-performing team, fostering a culture of collaboration, innovation, and continuous improvement.
• Oversee financial performance, including budgeting, forecasting, and cost management, to achieve profitability targets and enhance the hotel's financial health.
• Maintain impeccable standards of cleanliness, maintenance, and safety throughout the hotel, ensuring compliance with all relevant regulations and standards.
• Collaborate closely with the sales and marketing team to develop and execute strategic initiatives to drive revenue growth, enhance brand visibility, and attract high-end clientele.
• Stay abreast of industry trends, emerging technologies, and best practices, implementing innovative solutions to enhance guest experiences and operational efficiency.
• Serve as a brand ambassador, building relationships with guests, partners, and stakeholders to drive loyalty, advocacy, and revenue growth.
• Lead by example, demonstrating professionalism, integrity, and a commitment to excellence in all aspects of hotel operations.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree preferred).
• Minimum of 5 years of progressive leadership experience in luxury hotel operations, with a proven track record of success in a similar role.
• Deep understanding of luxury hospitality standards, trends, and customer preferences, with a passion for delivering exceptional guest experiences.
• Strong leadership abilities, with excellent strategic, analytical, and decision-making skills.
• Outstanding communication, negotiation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Proficiency in hotel management systems, financial analysis, and Microsoft Office Suite.
• Entrepreneurial mindset, with a proactive approach to problem-solving and driving innovation.
• Flexibility to work evenings, weekends, and holidays as required.

WHAT S IN IT FOR YOU

• Paid time off
• 401K with company match up to 2%
• Free shift-meal prepared by our in-house culinary experts
• Medical, Dental, Vision, insurance effective on the 1st of the month after your hire date