Vice President – Operations

Davidson Heating & Air, Inc.; Lexington (NC); On-site; USD 140,000 - 230,000; Full time

Job summary

Davidson Heating & Air, Inc. seeks an experienced VP of Operations to lead day-to-day field operations for residential and commercial HVAC across Lexington and Kannapolis, NC. You will oversee service, installation, scheduling, technician development, and customer satisfaction, driving accountability and continuous improvement.

The role emphasizes building a high-performing team, improving processes, and maintaining safety and quality standards across multiple locations.

Qualifications

• Minimum 10 years HVAC industry experience.
• Minimum 5 years as HVAC service/installation supervisor.
• Minimum 3 years managing service and installation teams.
• Strong knowledge of residential and commercial HVAC systems.
• Excellent communication and leadership skills.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Lead the daily operation of the service and installation departments.
• Ensure technicians are dispatched efficiently based on skill level.
• Maintain productivity across field teams.
• Identify operational bottlenecks and implement improvements.
• Hold field personnel accountable for performance, professionalism, and customer experience.
• Develop ongoing technical training programs.
• Conduct ride-alongs and field coaching.
• Promote a culture of continuous learning.
• Own the overall quality of service and customer satisfaction.
• Monitor installation quality and code compliance.
• Coordinate scheduling with dispatch and operations.
• Forecast material needs and coordinate with purchasing.
• Interview technicians and assist hiring decisions.
• Mentor new employees and build career paths.
• Establish measurable performance expectations.
• Ensure safety and OSHA compliance.
• Lead by example and build trust across departments.

Skills

HVAC experience

Leadership

Operations management

Team development

Communication

Driver's license

Job description

Position Summary

Davidson Heating & Air is seeking an experienced leader to lead the day-to-day operations of our residential and commercial HVAC business.

This individual will be responsible for the overall performance of our field operations, including service, installation, quality, technician development, scheduling, hiring, customer satisfaction, and operational execution. The Vice President will ensure that every customer receives exceptional service while building a culture of accountability, professionalism, and continuous improvement.

Minimum Qualifications (Required)

Applicants will only be considered if they meet all of the following:

• Minimum 10 years of HVAC industry experience
• Minimum 5 years as a residential and/or commercial HVAC service technician
• Minimum 3 years managing both service technicians and installation teams
• Demonstrated experience leading multiple technicians simultaneously
• Strong knowledge of residential and commercial HVAC systems
• Excellent communication and leadership skills
• Valid driver's license with acceptable driving record

Primary Responsibilities

Operational Leadership

• Lead the daily operation of the service and installation departments.
• Ensure technicians are dispatched efficiently and appropriately based on skill level.
• Ensure the right technician is assigned to the right job.
• Maintain productivity across all field teams.
• Identify operational bottlenecks and implement improvements.
• Hold field personnel accountable for performance, professionalism, and customer experience.

Technician Development

The Vice President is ultimately responsible for building the strongest technical team in our market.

Responsibilities include:

• Developing ongoing technical training programs
• Conducting ride-alongs and field coaching
• Identifying skill gaps
• Creating development plans for technicians
• Ensuring technicians follow company standards
• Promoting a culture of continuous learning

Success is measured not only by current performance, but by how much the team improves over time.

Customer Experience

Own the overall quality of service delivered by the company.

Responsibilities include:

• Resolve escalated customer concerns
• Review callbacks and warranty work
• Identify recurring service failures
• Improve consistency across technicians
• Ensure customers receive professional, honest, and high-quality service
• Maintain company reputation throughout every customer interaction

Service & Installation Excellence

• Monitor quality of completed work
• Ensure code compliance
• Reduce callbacks
• Improve first-time fix rates
• Maintain installation standards
• Ensure technicians have proper tools and equipment

Scheduling & Field Execution

Work closely with dispatch and operations to ensure:

• Maximum technician efficiency
• Proper scheduling
• Emergency calls are prioritized appropriately
• Technicians arrive with required materials
• Jobs remain on schedule

Inventory & Parts Coordination

Partner closely with Operations to ensure field success.

Responsibilities include:

• Forecast material needs
• Coordinate with purchasing
• Ensure parts arrive before scheduled work
• Prevent delays due to missing equipment
• Improve communication between warehouse, operations, and technicians

Hiring & Team Development

Partner with company leadership on recruiting.

Responsibilities include:

• Interview technicians
• Evaluate technical ability
• Assist with hiring decisions
• Mentor new employees
• Build career paths within the company
• Improve retention through coaching and leadership

Performance Management

• Conduct performance reviews
• Establish measurable expectations
• Coach underperforming employees
• Recognize high performers
• Foster accountability throughout the organization

Safety

Maintain a safe work environment by ensuring:

• OSHA compliance
• Vehicle safety
• PPE usage
• Safe work practices
• Ongoing safety training

Leadership Expectations

The Vice President leads by example.

This position requires someone who:

• Earns respect through technical credibility
• Holds themselves and others accountable
• Solves problems before they become crises
• Communicates professionally under pressure
• Builds trust across every department
• Places customers and employees first

Success Metrics

Performance will be measured by:

• Customer satisfaction
• Google review trends
• Callback percentage
• First-time fix rate
• Gross margin on service and installation
• Technician productivity
• Employee retention
• Training completion
• Warranty costs
• Safety performance
• Technician engagement
• Revenue per technician
• On-time job completion
• Customer escalation resolution

Work Environment

This position is based across both Davidson Heating & Air locations:

• Lexington, NC
• Kannapolis, NC

Regular travel between both offices and customer job sites is required.

Why Join Davidson Heating & Air?

• We're building one of North Carolina's premier HVAC companies by investing in our people, maintaining exceptionally high standards, and delivering service that customers genuinely remember. We're looking for a leader who wants to build something lasting - not simply manage the status quo.