Licensed HVAC Operations & Performance Manager

Varsity Zone HVAC of Charlotte; Charlotte (NC); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid Time Off & Major Holidays

Growth and Advancement Opportunities

Profit Sharing Equity

Paid time off

Major holidays

Growth opportunities

Profit sharing

Job summary

A leading HVAC service provider in Charlotte seeks an experienced HVAC Operations Manager to oversee service and installation departments. This hands-on leadership role involves ensuring job execution, team development, and operational efficiency. Candidates must hold an active HVAC license and have proven experience in HVAC operations. Competitive salary, performance bonuses, and company vehicle included. Join us in building something great in the Charlotte HVAC industry! Apply today.

Qualifications

• Proven experience in residential and/or light commercial HVAC operations.
• Strong understanding of HVAC service, diagnostics, and installations.
• Ability to coach, train, and hold teams accountable.
• Ability to coach, train, and hold teams accountable.
• Strong communication and organizational skills.

Responsibilities

• Oversee daily operations of HVAC service and installation departments.
• Support the General Manager with job status tracking.
• Ensure proper job execution and documentation.
• Lead weekly team meetings and field check-ins.
• Enforce and improve standard operating procedures.
• Assist with onboarding, training, and mentoring new hires.
• Help develop and implement training curricula for technicians at all levels.
• Ensure quality control, safety compliance, and licensing requirements are met.
• Work closely with dispatch and office staff to optimize scheduling and workflow.
• Support sales efforts by ensuring accurate diagnostics, proper recommendations, and smooth handoffs.
• Maintain a strong customer experience and protect the company’s brand reputation.

Skills

Leadership

Communication

Organizational Skills

HVAC Diagnostics

Team Development

Education

Active HVAC license (Heating Group 3 – Class I or equivalent)

Tools

CRM software

Dispatch software

Job description

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance

We are seeking an experienced, licensed HVAC Operations Manager to oversee and support our service and installation departments. This is a hands‑on operational leadership role focused on execution, quality control, team development, and supporting the General Manager in driving performance and growth.

This role will also step into the field when needed to support service calls or installations during high‑volume periods, call‑outs, or capacity constraints.

Responsibilities

• Oversee daily operations of the HVAC service and installation departments, ensuring jobs are completed efficiently, correctly, and on schedule.
• Support the General Manager with lead follow‑up, job status tracking, and closing operational gaps.
• Ensure proper job execution, documentation, photos, and closeouts for all service and install work.
• Lead weekly team meetings, ride‑alongs, and field check‑ins with technicians.
• Enforce and continuously improve standard operating procedures (SOPs).
• Assist with onboarding, training, and mentoring new hires.
• Help develop and implement training curricula for technicians at all levels.
• Ensure quality control, safety compliance, and licensing requirements are met.
• Work closely with dispatch and office staff to optimize scheduling and workflow.
• Support sales efforts by ensuring accurate diagnostics, proper recommendations, and smooth handoffs.
• Maintain a strong customer experience and protect the company’s brand reputation.

Experience

• Active HVAC license required (Heating Group 3 – Class I or equivalent)
• Proven experience in residential and/or light commercial HVAC operations
• Strong understanding of HVAC service, diagnostics, and installations
• Leadership experience managing technicians and field operations
• Ability to coach, train, and hold teams accountable
• Strong communication and organizational skillsExperience with CRM and dispatch software preferred

What We Offer

• Competitive Salary + Performance Bonuses
• Company Vehicle, Gas Card, and Company Phone
• Paid Time Off & Major Holidays
• Health & Dental Benefits
• Growth and Advancement Opportunities
• Profit Sharing Equity

Join us and be a part of building something great in the Charlotte HVAC industry! Apply today! We are actively reviewing applications and scheduling interviews.