Vice President, Fraud Operations

HW3; Las Vegas (NV); On-site; USD 130,000 - 180,000; Full time

Job summary

A leading financial institution in Las Vegas is seeking a Vice President of Fraud Operations to oversee fraud management initiatives. The ideal candidate will have over 10 years' experience in fraud operations, strong regulatory fluency, and expertise in card fraud prevention. You will lead a team, drive fraud modernization strategies using automation and analytics, and collaborate across departments to optimize fraud prevention efforts.

Qualifications

• 10+ years of progressive experience in fraud operations or financial crimes.
• Proven expertise in card fraud and transaction monitoring controls.
• Strong analytical mindset to interpret complex data.

Responsibilities

• Lead Fraud Operations division and ensure alignment with business objectives.
• Drive execution of a multi-year Fraud Modernization Strategy.
• Manage vendor relationships and oversee chargeback functions.

Skills

Fraud operations

Data analysis

Stakeholder management

Regulatory fluency

Team building

Education

Bachelor's degree in Business, Finance, Data Analytics, or a related discipline

Tools

AI/ML tools

Robotic process automation

Case management platforms

Job description

Industry: Consumer and Commercial Banking, Financial Services

Position Overview

Our client, a rapidly scaling financial institution recognized for its data-driven approach and customer-centric innovation, is seeking a Vice President of Fraud Operations to lead enterprise-wide fraud management and prevention initiatives.

Our leader will oversee all facets of fraud operations through driving modernization, optimizing controls, and building a best-in-class fraud ecosystem. The role requires a strategic yet hands-on leader who excels at collaborating across departments, leveraging technology to strengthen controls, and developing high-performing teams.

The ideal candidate brings deep expertise across card, payments, and digital fraud prevention, strong regulatory fluency, and the ability to navigate a dynamic, technology-forward organization.

Key Responsibilities

• Lead and scale the Fraud Operations division comprising managers, analysts, and operational specialists, ensuring alignment with enterprise risk and business objectives.
• Drive execution of a multi-year Fraud Modernization Strategy focused on automation, analytics, and next-generation case management tools.
• Partner cross-functionally with Customer Service, Credit Risk, Compliance, and Technology to build seamless fraud prevention and detection workflows.
• Oversee chargeback, recovery, and loss mitigation programs with a focus on measurable performance improvement and cost reduction.
• Evaluate operational processes and metrics, identifying opportunities to enhance efficiency, accuracy, and customer experience.
• Act as a strategic advisor to Executive Leadership, providing data-driven insights and recommendations on emerging threats, fraud typologies, and operational effectiveness.
• Manage vendor and outsourcing relationships, negotiating service levels, optimizing performance, and ensuring adherence to risk standards.
• Serve as a key stakeholder during regulatory examinations, internal audits, and compliance reviews related to fraud operations.
• Champion a culture of continuous improvement, operational excellence, and accountability within the Fraud function.

Qualifications

• Bachelor’s degree in Business, Finance, Data Analytics, or a related discipline (advanced degree preferred).
• 10+ years of progressive experience in fraud operations, financial crimes, or enterprise risk within a bank, fintech, or payments institution.
• Proven expertise in card fraud, synthetic identity, account takeover, and transaction monitoring controls.
• Experience managing large-scale chargeback and recovery functions.
• Demonstrated success in implementing automation, AI/ML tools, robotic process automation, APIs, and case management platforms to enhance operational performance.
• Deep understanding of relevant fraud and consumer protection regulations and experience leading through audits and regulatory reviews.
• Strong analytical mindset with the ability to interpret complex data and translate insights into actionable strategies.
• Exceptional communication and stakeholder management skills with the ability to influence at all organizational levels.
• Track record of building and developing teams, particularly within multi-layered leadership structures.
• High sense of urgency, prioritization, and organizational agility in a fast-paced, growth-oriented environment.