Vice President of Operations

zTrip MKE; Milwaukee (WI); On-site; USD 220,000 - 320,000; Full time

Benefits offered by this job

Executive-Level Compensation Package

Medical, Dental, Vision, and Life Ins

401(k) with Company Match

Generous Paid Time Off (PTO)

Paid Holidays

Leadership Development Opportunities

Long-Term Career Growth

Executive Collaboration and Strategic

Opportunity to Shape the Future of a G

Job summary

zTrip is seeking a visionary Vice President of Operations to lead company-wide operations, drive profitability, and build high-performing teams across markets. You will develop scalable processes, oversee fleet and safety, and collaborate with executive leadership to shape strategy and deliver exceptional service.

The ideal candidate will bring extensive experience in operations leadership, budgeting, and organizational growth, with a proven record of driving efficiency and customer satisfaction

Qualifications

• 7+ years of senior-level leadership experience in operations, transportation, logistics, fleet management, or a related industry.
• Proven experience leading large-scale operations and multi-department teams.
• Strong background in strategic planning, operational management, and organizational leadership.
• Experience managing budgets, financial performance, and growth initiatives.
• Demonstrated ability to implement operational improvements and achieve measurable results.
• Exceptional communication, leadership, and decision-making skills.

Responsibilities

• Lead operational strategy and execution across multiple departments and locations.
• Establish goals, performance standards, and operational priorities aligned with company objectives.
• Drive organizational growth through scalable processes and strategic planning.
• Serve as a key member of the executive leadership team.
• Champion a culture of accountability, innovation, and continuous improvement.
• Oversee daily operational performance throughout the organization.
• Evaluate workflows, systems, and procedures to improve efficiency and service delivery.
• Develop and implement best practices that support consistency and operational excellence.
• Monitor key performance indicators and operational metrics.
• Ensure resources are allocated effectively to maximize productivity and profitability.
• Lead, mentor, and develop operational leadership teams.
• Foster a high-performance culture focused on results and continuous growth.
• Support succession planning and leadership development initiatives.
• Strengthen employee engagement, accountability, and retention.
• Promote collaboration across departments and business units.
• Oversee operational budgets, forecasting, and resource planning.
• Identify opportunities to improve profitability and control costs.
• Analyze operational and financial performance data.
• Support revenue growth initiatives through effective operational planning.
• Ensure operational decisions align with overall business objectives.
• Develop strategies that enhance customer satisfaction and service quality.
• Ensure operational teams consistently deliver exceptional customer experiences.
• Monitor service performance and implement corrective actions when necessary.
• Support business development initiatives through operational readiness and execution.
• Strengthen relationships with customers, partners, and key stakeholders.
• Oversee fleet utilization, operational readiness, and asset management.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Lead risk management and safety initiatives across the organization.
• Support maintenance, safety, and operational teams in achieving performance goals.
• Maintain readiness for audits, inspections, and compliance reviews.
• Identify opportunities to streamline operations and improve productivity.
• Lead change management initiatives and organizational transformation efforts.
• Present operational results and strategic recommendations to executive leadership.
• Drive operational excellence across the organization.

Skills

Executive Leadership

Strategic Planning

Operational Excellence

Team Development

Financial Management

Process Improvement

Change Management

Customer Experience

Business Growth

Safety & Compliance

Performance Management

Organizational Development

Education

Bachelor's Degree in Business Administration, Operations Management, Logistics, Transportation, or related field

MBA or advanced degree preferred

Job description

Vice President of Operations

Lead Operations. Inspire Teams. Drive Organizational Growth.

At zTrip, we're redefining transportation through innovation, operational excellence, and a commitment to delivering exceptional service. As one of the nation's largest transportation providers, we are seeking an accomplished Vice President of Operations to lead company-wide operations, drive strategic initiatives, and support the continued growth and success of our organization.

This executive leadership role is responsible for overseeing operational performance, developing scalable systems, improving profitability, and building high-performing teams that deliver outstanding service across all markets. The ideal candidate is a visionary leader with a proven track record of operational success, team development, and business growth.

Benefits & Perks

• Executive-Level Compensation Package
• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Generous Paid Time Off (PTO)
• Paid Holidays
• Leadership Development Opportunities
• Long-Term Career Growth
• Executive Collaboration and Strategic Influence
• Opportunity to Shape the Future of a Growing Organization

Position Overview

As the Vice President of Operations, you will provide leadership and oversight for all operational functions, ensuring efficiency, consistency, profitability, and customer satisfaction across the organization.

You will partner closely with executive leadership to develop and execute strategies that strengthen performance, improve processes, support expansion initiatives, and create a culture focused on accountability, safety, and operational excellence.

Key Responsibilities of a Vice President of Operations:

Executive Leadership

• Lead operational strategy and execution across multiple departments and locations.
• Establish goals, performance standards, and operational priorities aligned with company objectives.
• Drive organizational growth through scalable processes and strategic planning.
• Serve as a key member of the executive leadership team.
• Champion a culture of accountability, innovation, and continuous improvement.

Operations Management

• Oversee daily operational performance throughout the organization.
• Evaluate workflows, systems, and procedures to improve efficiency and service delivery.
• Develop and implement best practices that support consistency and operational excellence.
• Monitor key performance indicators and operational metrics.
• Ensure resources are allocated effectively to maximize productivity and profitability.

Team Development & Leadership

• Lead, mentor, and develop operational leadership teams.
• Foster a high-performance culture focused on results and continuous growth.
• Support succession planning and leadership development initiatives.
• Strengthen employee engagement, accountability, and retention.
• Promote collaboration across departments and business units.

Financial Performance

• Oversee operational budgets, forecasting, and resource planning.
• Identify opportunities to improve profitability and control costs.
• Analyze operational and financial performance data.
• Support revenue growth initiatives through effective operational planning.
• Ensure operational decisions align with overall business objectives.

Service Excellence & Customer Experience

• Develop strategies that enhance customer satisfaction and service quality.
• Ensure operational teams consistently deliver exceptional customer experiences.
• Monitor service performance and implement corrective actions when necessary.
• Support business development initiatives through operational readiness and execution.
• Strengthen relationships with customers, partners, and key stakeholders.

Fleet, Safety & Compliance

• Oversee fleet utilization, operational readiness, and asset management.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Lead risk management and safety initiatives across the organization.
• Support maintenance, safety, and operational teams in achieving performance goals.
• Maintain readiness for audits, inspections, and compliance reviews.

Continuous Improvement

• Identify opportunities to streamline operations and improve productivity.
• Implement process improvements that support scalability and long-term growth.
• Leverage data and analytics to drive informed decision-making.
• Lead change management initiatives and organizational transformation efforts.
• Present operational results and strategic recommendations to executive leadership.

Qualifications of a Vice President of Operations:

Required

• 7+ years of senior-level leadership experience in operations, transportation, logistics, fleet management, or a related industry.
• Proven experience leading large-scale operations and multi-department teams.
• Strong background in strategic planning, operational management, and organizational leadership.
• Experience managing budgets, financial performance, and growth initiatives.
• Demonstrated ability to implement operational improvements and achieve measurable results.
• Exceptional communication, leadership, and decision-making skills.

Preferred

• Executive leadership experience within transportation, mobility, logistics, or service-based organizations.
• Experience overseeing multi-site operations.
• Bachelor's Degree in Business Administration, Operations Management, Logistics, Transportation, or a related field.
• MBA or advanced degree preferred.
• Strong understanding of safety, compliance, and regulatory requirements.

Core Competencies

• Executive Leadership
• Strategic Planning
• Operational Excellence
• Team Development
• Financial Management
• Process Improvement
• Change Management
• Customer Experience
• Business Growth
• Safety & Compliance
• Performance Management
• Organizational Development

What Success Looks Like for a Vice President of Operations:

As the Vice President of Operations, you will:

• Drive operational excellence across the organization.
• Build and develop high-performing leadership teams.
• Improve efficiency, profitability, and service delivery.
• Strengthen employee engagement and accountability.
• Create scalable systems that support growth and expansion.
• Enhance customer satisfaction and operational performance.
• Lead successful execution of strategic initiatives.
• Deliver measurable business results and long-term organizational success.

Why Join zTrip?

At zTrip, you'll have the opportunity to make a significant impact on the future of a rapidly growing transportation organization. As a member of the executive leadership team, you will help shape company strategy, develop exceptional teams, optimize performance, and drive sustainable growth.

This role is ideal for a strategic leader who is passionate about building strong organizations, driving results, and creating a culture of excellence.