Road Supervisor

WHC LV, LLC; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401(k) with Company Match

Paid Time Off (PTO)

Paid Holidays

Career Advancement Opportunities

Ongoing Training and Professional Dev.

Supportive Team Environment

Direct impact on operational success

Job summary

zTrip is seeking a dependable Road Supervisor to oversee field operations, support drivers, ensure safety compliance, and maintain efficient daily operations. You will be a critical link between drivers, dispatch, leadership, and customers by providing real-time support, incident response, coaching, and oversight.

The role requires strong communication, leadership, and proactive problem-solving to support frontline teams in a fast-paced transportation environment.

Qualifications

• Strong communication and leadership skills to guide drivers and coordinate field operations.
• Demonstrated ability to respond to incidents and maintain service quality.
• Ability to work outdoors in varying weather and environments.

Responsibilities

• Serve as primary contact for drivers in the field, delivering guidance and support.
• Coordinate safety observations, compliance checks, and reporting.
• Investigate incidents and prepare detailed field reports.
• Assist with vehicle inspections and roadside assistance tasks.

Skills

Communication

Leadership

Problem solving

Field operations

Coaching

Tools

GPS platforms

Fleet management software

Mobile technology

Job description

Road Supervisor

Support Drivers. Promote Safety. Keep Operations Running Smoothly.

At zTrip, our drivers are the backbone of the transportation services we provide every day. As one of the nation's leading transportation providers, we are committed to delivering safe, reliable, and professional service to the communities we serve.

We are seeking a dependable, hands‑on, and solutions‑oriented Road Supervisor to oversee field operations, support drivers, ensure safety compliance, and assist with maintaining efficient daily operations. This role serves as a critical link between drivers, dispatch, operations leadership, and customers by providing real‑time support, incident response, coaching, and operational oversight.

If you thrive in a fast‑paced environment, enjoy solving problems, and take pride in supporting frontline teams, we want to hear from you.

Benefits & Perks

• Medical, Dental, Vision, and Life Insurance


• 401(k) with Company Match


• Paid Time Off (PTO)


• Paid Holidays


• Career Advancement Opportunities


• Ongoing Training and Professional Development


• Supportive Team Environment


• Opportunity to Make a Direct Impact on Operational Success

Position Overview

As a Road Supervisor, you will play a key role in supporting transportation operations throughout the service area. You will assist drivers in the field, respond to operational issues and incidents, conduct safety observations, monitor compliance, and help maintain a high standard of service across the fleet.

The ideal candidate is a strong communicator, effective leader, and proactive problem solver who can remain calm under pressure while supporting both drivers and operational objectives.

Key Responsibilities of a Road Supervisor:

Driver Support & Field Operations

• Serve as a primary point of contact for drivers requiring assistance in the field.


• Provide guidance on company policies, operational procedures, technology systems, and customer service expectations.


• Respond to driver concerns and assist in resolving service‑related issues.


• Communicate important operational updates and information to drivers and management.


• Promote professionalism, accountability, and adherence to company standards.

Safety & Compliance Oversight

• Perform ride observations and field audits to ensure compliance with company policies and safety requirements.


• Monitor driver performance and identify opportunities for coaching and development.


• Reinforce safe driving practices and operational standards.


• Support corrective action and performance improvement initiatives when necessary.


• Assist in maintaining a culture of safety and accountability across the organization.

Incident Response & Investigation

• Respond to accidents, customer complaints, vehicle breakdowns, and other operational incidents.


• Assess situations and coordinate resources to resolve issues efficiently and safely.


• Gather incident details, photographs, witness statements, and supporting documentation.


• Complete detailed reports and ensure timely submission of required paperwork.


• Assist management with investigations and follow‑up actions.

Vehicle Inspections & Fleet Support

• Conduct field inspections of vehicles and safety equipment.


• Verify compliance with company appearance, maintenance, and operational standards.


• Inspect onboard technology, communication devices, cameras, and related equipment.


• Identify and report maintenance concerns and safety hazards.


• Ensure vehicles remain safe, compliant, and ready for service.

Roadside Assistance & Operational Support

Provide field support to drivers, including:

• Battery jump‑starts


• Flat tire assistance


• Vehicle lockout support


• Minor operational troubleshooting


• Coordination of towing and recovery services

Additional responsibilities include:

• Evaluating vehicle conditions before returning them to service


• Removing unsafe vehicles from operation when necessary


• Documenting roadside assistance activities and service outcomes


• Supporting business continuity during high-volume operational periods

New Driver Support & Coaching

• Assist newly onboarded drivers during their transition into service.


• Provide guidance regarding company expectations, safety procedures, and operational practices.


• Help drivers navigate company systems, technology platforms, and communication tools.


• Answer questions and provide ongoing support during the onboarding process.


• Communicate driver feedback and recommendations to management.

Training & Development Support

• Assist with driver orientation and training initiatives.


• Reinforce customer service, safety, and operational standards.


• Support ongoing compliance training and professional development efforts.


• Encourage continuous improvement and driver engagement.

Reporting & Documentation

• Maintain accurate daily activity and operational logs.


• Document field observations, investigations, inspections, and driver interactions.


• Prepare reports related to incidents, safety observations, inspections, and operational activities.


• Ensure all documentation meet company, insurance, regulatory, and compliance requirements.


• Provide regular operational updates to management.

Additional Operational Responsibilities

• Assist with special projects and operational initiatives as needed.


• Support traffic management, facility operations, and service coordination activities.


• Collaborate with dispatch, operations leadership, and other departments to promote efficient service delivery.


• Perform additional duties assigned by management.

Qualifications of a Road Supervisor:

Required

• Valid driver's license with an acceptable driving record.


• Strong communication and interpersonal skills.


• Ability to manage multiple responsibilities in a fast‑paced environment.


• Excellent problem‑solving and decision‑making abilities.


• Strong organizational and documentation skills.


• Ability to work independently with minimal supervision.


• Basic mechanical knowledge and troubleshooting abilities.


• Experience using mobile technology, applications, and communication systems.


• Reliable attendance and scheduling flexibility.


• Ability to work outdoors in varying weather conditions.

Preferred

• Experience in transportation, fleet operations, public transit, logistics, taxi, rideshare, or related industries.


• Previous leadership, supervisory, or field operations experience.


• Experience responding to roadside or operational service issues.


• Familiarity with GPS platforms, fleet management software, vehicle camera systems, and transportation technology tools.


• Experience coaching or mentoring employees in a service‑oriented environment.

Core Competencies

• Driver Support & Field Operations


• Safety & Compliance Management


• Incident Response & Investigation


• Leadership & Coaching


• Problem Solving


• Fleet Oversight


• Customer Service


• Communication Skills


• Accountability


• Conflict Resolution


• Time Management


• Professionalism & Integrity

What Success Looks Like for a Road Supervisor:

As a Road Supervisor, you will:

• Provide exceptional support to drivers in the field.


• Promote a culture of safety, accountability, and professionalism.


• Quickly resolve operational issues and service disruptions.


• Improve driver satisfaction and support retention efforts.


• Maintain accurate, timely documentation and reporting.


• Ensure compliance with company policies and safety standards.


• Build positive working relationships throughout the organization.


• Contribute to reliable, efficient transportation services for customers and communities.

Why Join zTrip?

At zTrip, you'll play a critical role in supporting the drivers and operations that keep our communities moving. Your leadership, field presence, and commitment to safety will directly contribute to operational excellence, customer satisfaction, and the ongoing success of our organization.

If you enjoy working in the field, supporting teams, solving challenges, and making a meaningful impact every day, this is an excellent opportunity to build a rewarding career with an industry leader.