Vice President Of Operations

YMCA.com; Attleboro (MA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Vice President of Operations to lead daily operations and elevate programs at their Attleboro location. This key leadership role involves managing the Downtown Branch and Child Development Center, ensuring high-quality service across various departments. The ideal candidate will drive member satisfaction, foster team development, and maintain operational effectiveness. If you possess a strong background in nonprofit management and are passionate about community engagement, this opportunity is perfect for you to make a significant impact.

Qualifications

• 5-7 years of leadership experience in operations or program management.
• Strong supervisory skills and experience with budget management.

Responsibilities

• Oversee daily operations at Downtown Branch and Pleasant Street location.
• Lead department directors to ensure high-impact programs and services.

Skills

Leadership

Budget Management

Program Management

Team Development

Stakeholder Engagement

Operational Planning

Education

Bachelor's degree in business or related field

Job description

Lead daily operations, elevate programs, and inspire teams as VP of Operations at the Attleboro Norton YMCA.

Job Description

The Vice President of Operations is a key leadership role responsible for the day-to-day management of the Attleboro Norton YMCA's Downtown Branch and the Pleasant Street Child Development Center. Reporting directly to the CEO, this position ensures high-quality operations across all departments, including Aquatics, Membership, Youth Sports, Childcare, Facilities, and Health & Wellness. The VP of Operations is a strategic thinker and hands-on leader, focused on driving member satisfaction, program excellence, team development, and operational effectiveness.

Qualifications

• Bachelor's degree in business, nonprofit management, recreation, or related field or equivalent experience.
• Minimum of 5-7 years of progressive leadership experience in operations or program management, preferably in a YMCA or similar nonprofit.
• Strong supervisory and team development skills.
• Demonstrated success in budget management and operational planning.
• Ability to engage diverse stakeholders including staff, members, donors, and community partners.
• Experience working with a Board of Directors or volunteer committees is a plus.
• Proven ability to manage multiple priorities with a high level of organization and follow-through.

Essential Functions

• Oversee and support daily operations at both the Downtown Branch and Pleasant Street location.
• Lead department directors and staff to ensure delivery of high-impact, mission-driven programs and services.
• Develop and manage department budgets in collaboration with the CFO and program leaders.
• Champion a culture of service, accountability, and inclusion across all operational areas.
• Ensure compliance with YMCA standards and local, state, and federal regulations.
• Drive membership growth, retention, and engagement through exceptional service delivery.
• Collaborate with the CEO and Board on strategic priorities and deliver reports and updates as needed.
• Serve as staff liaison to assigned Board committees.
• Support association fundraising efforts through donor stewardship, events, and campaign engagement.
• Represent the YMCA in community meetings and initiatives to strengthen partnerships and visibility.
• Other duties as assigned to support the overall success of the YMCA.