Vice President of Operations

Attleboro Norton YMCA; Attleboro (MA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Vice President of Operations to lead the day-to-day management of its branches and development centers. This pivotal role requires a strategic thinker and hands-on leader dedicated to enhancing member satisfaction, driving program excellence, and fostering team development. The ideal candidate will champion a culture of service and accountability while ensuring compliance with regulations and managing budgets effectively. Join a mission-driven organization that values community engagement and operational effectiveness, and make a significant impact in a rewarding environment.

Qualifications

• 5-7 years of leadership experience in operations or program management.
• Strong supervisory and team development skills.

Responsibilities

• Oversee daily operations at the Downtown Branch and Child Development Center.
• Lead department directors to deliver high-impact programs and services.

Skills

Leadership

Budget Management

Operational Planning

Team Development

Stakeholder Engagement

Education

Bachelor's degree in business or related field

Job description

The Vice President of Operations is a key leadership role responsible for the day-to-day management of the Attleboro Norton YMCA's Downtown Branch and the Pleasant Street Child Development Center. Reporting directly to the CEO, this position ensures high-quality operations across all departments, including Aquatics, Membership, Youth Sports, Childcare, Facilities, and Health & Wellness. The VP of Operations is a strategic thinker and hands-on leader, focused on driving member satisfaction, program excellence, team development, and operational effectiveness.

Key Responsibilities :

• Oversee and support daily operations at both the Downtown Branch and Pleasant Street location.
• Lead department directors and staff to ensure delivery of high-impact, mission-driven programs and services.
• Develop and manage department budgets in collaboration with the CFO and program leaders.
• Champion a culture of service, accountability, and inclusion across all operational areas.
• Ensure compliance with YMCA standards and local, state, and federal regulations.
• Drive membership growth, retention, and engagement through exceptional service delivery.
• Collaborate with the CEO and Board on strategic priorities and deliver reports and updates as needed.
• Serve as staff liaison to assigned Board committees.
• Support association fundraising efforts through donor stewardship, events, and campaign engagement.
• Represent the YMCA in community meetings and initiatives to strengthen partnerships and visibility.
• Other duties as assigned to support the overall success of the YMCA.

Qualifications :

• Bachelor's degree in business, nonprofit management, recreation, or related field or equivalent experience.
• Minimum of 5-7 years of progressive leadership experience in operations or program management, preferably in a YMCA or similar nonprofit.
• Strong supervisory and team development skills.
• Demonstrated success in budget management and operational planning.
• Ability to engage diverse stakeholders including staff, members, donors, and community partners.
• Experience working with a Board of Directors or volunteer committees is a plus.
• Proven ability to manage multiple priorities with a high level of organization and follow-through.