Vice President - Head of Client Onboarding / Static Data - Operations

US Bank; Charlotte (NC); On-site; USD 180,000 - 320,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance (basic term)

Disability—short/long-term

Parental leave

401(k)

Job summary

U.S. Bank is seeking a Vice President, Head of Client Onboarding & Data to establish a centralized onboarding and reference-data function for the broker-dealer.

Lead the end-to-end onboarding lifecycle, coordinating readiness across Front Office, Operations, Legal, Compliance, Risk, Finance, Technology, and other partners. The role focuses on scalable operating models, data-quality governance, controls, and client experience while driving automation and efficiency in master data processes and

Qualifications

• Bachelor's degree or equivalent practical experience.
• 8+ years of broker-dealer, capital markets, securities operations, client onboarding, reference/static data, or related functions.
• Proven experience leading cross-functional teams and managing complex onboarding programs.
• Strong understanding of broker-dealer operating environments, data governance, and risk controls.

Responsibilities

• Build and lead the broker-dealer Client Onboarding & Data function, including team structure, procedures, service standards, controls, metrics, and escalation protocols.
• Own the operational onboarding lifecycle and coordinate readiness across Front Office, Operations, Legal, Compliance, Risk, Finance, Technology, and other control partners.
• Oversee client and account setup, security setup, data (standing/static, master) and data-quality controls.
• Create a single intake/tracking process for new clients, accounts, products, with clear ownership and reporting.
• Partner with KYC/AML and control functions to ensure approvals and documentation before activation.

Education

Bachelor's degree or equivalent practical experience

Tools

Onboarding platforms

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Inspire, excel and grow with us

The Vice President, Head of Client Onboarding & Data will establish and lead a centralized onboarding and reference-data capability for the broker-dealer. The role owns the operational onboarding lifecycle from initial business handoff through account readiness, including client/account setup, security setup, static and reference data, and data-quality governance. This leader will build a scalable operating model that supports new business growth while strengthening controls, transparency, accountability, and the client experience.

Key Responsibilities

• Build and lead the broker-dealer Client Onboarding & Data function, including team structure, procedures, service standards, controls, metrics, and escalation protocols.
• Own the operational onboarding lifecycle and coordinate readiness across Front Office, Operations, Legal, Compliance, Risk, Finance, Technology, and other control partners.
• Oversee client and account setup, security setup, standing/static data, account-master and security-master activities, and associated data-quality controls.
• Create a single, disciplined intake and tracking process for new clients, accounts, products, and business initiatives, with clear ownership, dependencies, status reporting, and escalation.
• Partner with KYC/AML and other control functions to ensure required approvals and documentation are completed before operational activation; this role coordinates operational readiness and does not replace independent compliance ownership.
• Establish maker/checker controls, data validation, reconciliations, exception management, and periodic certification of critical onboarding and reference data.
• Develop service-level expectations and management reporting covering onboarding volumes, aging, cycle time, exceptions, defects, capacity, and key risk indicators.
• Lead onboarding readiness for strategic growth initiatives, new products, new desks, and platform conversions, including requirements, testing, implementation, and post-launch stabilization.
• Drive automation and workflow improvements across account master, security master, data warehouse, and related onboarding tools to reduce manual touchpoints and improve scalability.
• Act as senior escalation point for complex onboarding issues and ensure root-cause remediation of recurring defects.
• Recruit, coach, and develop a high-performing team with strong product knowledge, control discipline, and client-service orientation.

Basic Qualifications

• Bachelor's degree or equivalent practical experience.
• 8+ years of relevant experience in broker-dealer, capital markets, securities operations, client onboarding, reference/static data, or a closely related function.

Preferred Skills/Experience

• Demonstrated experience leading teams and managing complex, cross-functional operational processes.
• Strong understanding of broker-dealer operating environments, trade lifecycle dependencies, account structures, reference data, and operational controls.
• Experience designing procedures, controls, metrics, governance, and escalation frameworks.
• Experience building or materially transforming a client onboarding, account master, security master, or reference-data function.
• Experience supporting institutional fixed income and/or equities businesses and new-product launches.
• Experience with workflow, data-governance, or onboarding platforms and with UAT/conversion activity.
• FINRA registration(s) relevant to assigned supervisory responsibilities, or ability to obtain if required by the position.
• Strong executive communication, stakeholder management, and change-leadership skills.

Location Expectations

• This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Benefits

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement