Vice President - Head of Business Support - Operations

U.S. Bank; Charlotte (NC); On-site; USD 127,000 - 149,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) employer-funded retirement plan

Paid vacation

11 paid holidays

Parental leave

Job summary

U.S. Bank is seeking a Vice President, Head of Business Support to lead a centralized function within Broker-Dealer Operations. The role focuses on governance, management reporting, and operational risk management, reporting to the Head of Broker-Dealer Operations.

The candidate will build a scalable team to support growth and enhance controls. The successful leader will drive strategic execution, partner with Risk, Compliance, Audit, and Technology, and elevate governance standards.

Qualifications

• Bachelor’s degree or equivalent in business/finance/economics.
• Experience in financial services, broker-dealer operations, capital markets operations.
• Strong leadership, governance, and risk-management capabilities.

Responsibilities

• Lead and develop the centralized Business Support function.
• Oversee governance forums, dashboards, KPIs, KRIs, and reporting processes.
• Coordinate remediation of audit findings, regulatory observations, and control deficiencies.
• Drive process standardization, automation, and operating-model improvements.
• Oversee budgeting, vendor management, and resource planning.

Skills

Leadership

Governance

Management reporting

Process improvement

Stakeholder management

Excel

PowerPoint

Power BI

Regulatory knowledge

Financial services

Education

Bachelor’s degree in Business, Finance, Accounting, Economics, or related field

Tools

Power BI

Tableau

ServiceNow

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Inspire, excel and grow with us U.S. Bank is seeking an experienced and results-driven Vice President, Head of Business Support, to lead and develop a centralized Business Support function within Broker-Dealer Operations. This is a key leadership opportunity to help shape the future operating model of a growing broker-dealer organization. The successful candidate will be responsible for establishing a scalable, efficient, and well-controlled support function that enhances operational governance, strengthens management oversight, and enables business growth and transformation. Reporting to the Head of Broker-Dealer Operations, this individual will lead a team responsible for operational governance, management reporting, business administration, issue management coordination, process improvement, and strategic execution support. The ideal candidate is a proactive, hands-on leader with strong capital markets experience, exceptional organizational skills, and a demonstrated ability to build teams, establish accountability, and drive meaningful operational improvements.

Key Responsibilities

Business Support Leadership & Strategy

Lead and develop the Business Support function, establishing clear responsibilities, governance structures, service standards, and performance expectations.

Operational Governance & Management Reporting

Develop and oversee management dashboards, KPIs, KRIs, and operational performance reporting. Coordinate governance forums, leadership reviews, and management reporting processes. Establish centralized tracking of operational issues, action items, remediation commitments, and strategic deliverables. Prepare executive-level reporting and presentations to support informed decision-making. Ensure timely escalation of operational risks, performance concerns, and outstanding commitments.

Risk, Controls & Regulatory Support

Partner with Risk, Compliance, Audit, and Operations leadership to strengthen the operational control environment. Coordinate tracking and remediation of audit findings, regulatory observations, and control deficiencies. Support operational risk assessments, control documentation, and procedure governance. Promote consistent execution of established policies, procedures, and management controls. Identify operational vulnerabilities and recommend sustainable process and control enhancements.

Business Transformation & Process Improvement

Support strategic initiatives associated with broker-dealer growth, technology modernization, and expanded clearing capabilities. Partner with functional leaders and project teams to coordinate operational readiness, implementation activities, and organizational change. Drive process standardization, automation, and workflow improvements across the organization. Support integration of new business activities, products, and operating processes. Establish sustainable documentation, cross-training, and knowledge-management practices.

Business Administration & Resource Management

Oversee business support activities related to workforce planning, resource reporting, departmental administration, and organizational governance. Coordinate expense monitoring, budget support, and vendor-related operational activities in partnership with Finance and Vendor Management. Develop efficient processes for business requests, management information, and internal service coordination. Support capacity planning, organizational effectiveness, and resource optimization.

Stakeholder Management & Team Development

Build strong working relationships across Front Office, Operations, Technology, Finance, Risk, Compliance, and other business partners. Serve as a trusted partner to the Head of Broker-Dealer Operations and broader leadership team. Lead, coach, and develop employees while establishing clear performance standards and professional development opportunities. Demonstrate strong ownership, sound judgment, and the ability to influence outcomes across multiple functional areas.

Schedule & Location

Location: Charlotte or Saint Paul
Schedule: Monday-Friday | 8:00 a.m. - 5:00 p.m. local time

Basic Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field, or equivalent relevant experience.
• 8+ years of experience in financial services, broker-dealer operations, capital markets operations, business management, or operational governance.

Preferred Skills/Experience

• 3+ years of people management or demonstrated leadership experience.
• 10+ years of experience within a broker-dealer, investment bank, or capital markets organization.
• Strong understanding of securities operations, trade lifecycle processes, clearing and settlement, and related operational support functions.
• Experience overseeing operational processes, management reporting, governance, and risk or control-related activities.
• Strong analytical, organizational, communication, and problem-solving skills.
• Demonstrated ability to manage competing priorities and deliver results in a complex, fast-paced environment.
• Experience building or transforming business support, business management, or operational governance teams.
• Proven ability to lead teams, establish performance expectations, and develop talent.
• Experience supporting regulatory examinations, internal audits, operational risk assessments, and remediation programs.
• Experience with business transformation, operating model redesign, technology modernization, or organizational integration.
• Advanced proficiency in Excel and PowerPoint; familiarity with Power BI, Tableau, ServiceNow, or comparable reporting and workflow tools.
• Strong executive communication skills and the ability to engage effectively with senior stakeholders.
• Demonstrated success driving process improvements, operational efficiencies, and control enhancements.
• FINRA registrations or relevant industry certifications are a plus, as applicable.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range: $126,820.00 - $149,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.