Vice President - Head of Business Support - Operations

US Bank; Charlotte (NC); Sur place; USD 180 000 - 260 000; Plein temps

Résumé du poste

U.S. Bank is seeking a Vice President, Head of Business Support, to lead a centralized function within Broker-Dealer Operations. This role focuses on governance, reporting, process improvement, and strategic execution to enable growth and transformation.

You will build teams, establish accountability, and partner with Risk, Compliance and Operations to strengthen controls and drive operating excellence across front to back offices.

Qualifications

• Proven leadership in capital markets or broker-dealer operations.
• Experience building centralized support functions and governance structures.
• Strong reporting, KPI/KRI development, and management presentation skills.

Responsabilités

• Lead and develop the Business Support function with clear governance.
• Oversee management dashboards, KPIs, KRIs, and reporting processes.
• Coordinate governance forums and executive reporting for decision making.
• Strengthen regulatory controls and remediation tracking with cross-functional partners.
• Drive process standardization, automation, and capability expansion.

Connaissances

Leadership

Governance

Strategic planning

Stakeholder management

Team development

Outils

Dashboards

Description du poste

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Inspire, excel and grow with us

U.S. Bank is seeking an experienced and results-driven Vice President, Head of Business Support, to lead and develop a centralized Business Support function within Broker-Dealer Operations.

This is a key leadership opportunity to help shape the future operating model of a growing broker-dealer organization. The successful candidate will be responsible for establishing a scalable, efficient, and well-controlled support function that enhances operational governance, strengthens management oversight, and enables business growth and transformation.

Reporting to the Head of Broker-Dealer Operations, this individual will lead a team responsible for operational governance, management reporting, business administration, issue management coordination, process improvement, and strategic execution support.

The ideal candidate is a proactive, hands-on leader with strong capital markets experience, exceptional organizational skills, and a demonstrated ability to build teams, establish accountability, and drive meaningful operational improvements.

Key Responsibilities

Business Support Leadership & Strategy

• Lead and develop the Business Support function, establishing clear responsibilities, governance structures, service standards, and performance expectations.
• Manage and develop a team of business support professionals, including an Assistant Vice President.
• Build a scalable operating model aligned with the strategic objectives of Broker-Dealer Operations.
• Identify opportunities to centralize activities, eliminate inefficiencies, and improve service delivery.
• Establish a culture of accountability, collaboration, continuous improvement, and operational excellence.

Operational Governance & Management Reporting

• Develop and oversee management dashboards, KPIs, KRIs, and operational performance reporting.
• Coordinate governance forums, leadership reviews, and management reporting processes.
• Establish centralized tracking of operational issues, action items, remediation commitments, and strategic deliverables.
• Prepare executive-level reporting and presentations to support informed decision-making.
• Ensure timely escalation of operational risks, performance concerns, and outstanding commitments.

Risk, Controls & Regulatory Support

• Partner with Risk, Compliance, Audit, and Operations leadership to strengthen the operational control environment.
• Coordinate tracking and remediation of audit findings, regulatory observations, and control deficiencies.
• Support operational risk assessments, control documentation, and procedure governance.
• Promote consistent execution of established policies, procedures, and management controls.
• Identify operational vulnerabilities and recommend sustainable process and control enhancements.

Business Transformation & Process Improvement

• Support strategic initiatives associated with broker-dealer growth, technology modernization, and expanded clearing capabilities.
• Partner with functional leaders and project teams to coordinate operational readiness, implementation activities, and organizational change.
• Drive process standardization, automation, and workflow improvements across the organization.
• Support integration of new business activities, products, and operating processes.
• Establish sustainable documentation, cross-training, and knowledge-management practices.

Business Administration & Resource Management

• Oversee business support activities related to workforce planning, resource reporting, departmental administration, and organizational governance.
• Coordinate expense monitoring, budget support, and vendor-related operational activities in partnership with Finance and Vendor Management.
• Develop efficient processes for business requests, management information, and internal service coordination.
• Support capacity planning, organizational effectiveness, and resource optimization.

Stakeholder Management & Team Development

• Build strong working relationships across Front Office, Operations, Technology, Finance, Risk, Compliance, and other business partners.
• Serve as a trusted partner to the Head of Broker-Dealer Operations and broader leadership team.
• Lead, coach, and develop employees while establishing clear performance standards and professional development opportunities.
• Demonstrate strong ownership, sound judgment, and the ability to influence outcomes across multiple functional areas.