Vice President, Customer Marketing & Advocacy — Payments

Financialnarrative; Plano (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX and other major U.S. cities seeks a Vice President to lead customer marketing and advocacy for our Payments business. You will design programs that elevate client voices, strengthen relationships, and drive advocacy across our global payments solutions.

You will partner with Product, Sales, and Client Services, establish KPIs, oversee campaigns and events, manage budgets, and mentor cross‑functional teams to translate strategy into measurable client impact.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business or related field.
• 7+ years in B2B marketing, customer advocacy, or customer experience.
• Proven success in scalable customer marketing and advocacy programs.
• Strong leadership with cross-functional teams.
• Excellent communication, presentation and interpersonal skills.

Responsibilities

• Develop and execute customer marketing and advocacy strategies to drive satisfaction, retention, and revenue growth.
• Lead programs strengthening client relationships, including advisory boards and advocacy campaigns.
• Oversee creation of targeted marketing campaigns, content, and events highlighting client success.
• Partner with Product, Sales, and Client Services to align marketing with business objectives.
• Establish, monitor, and report KPIs to measure program effectiveness for senior leadership.
• Manage agency partners and ensure effective budgets and resource use.
• Build repeatable processes and playbooks to elevate customer marketing efforts.
• Own marketing budgets and develop business cases for client engagement and growth.

Skills

Leadership

Communication

Storytelling

Content strategy

Translate strategy into marketing

Stakeholder management

Education

Bachelor’s degree in Marketing, Communications, Business

MBA

Tools

Workfront

Job description

JPMorgan Chase & Co. in Plano, TX and other major U.S. cities seeks a Vice President to lead customer marketing and advocacy for our Payments business. You will design programs that elevate client voices, strengthen relationships, and drive advocacy across our global payments solutions.

You will partner with Product, Sales, and Client Services, establish KPIs, oversee campaigns and events, manage budgets, and mentor cross‑functional teams to translate strategy into measurable client impact.