Senior Customer Success Associate

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Inclusive team environment that values

Opportunities for growth and/prof dev

Collaborative cybersecurity culture

Hybrid and remote work support

Comprehensive benefits: health, vision

Job summary

Ladders is seeking a Senior Customer Success Associate to join our team remotely in the United States. You will manage a portfolio of customers, guiding their adoption journey from onboarding through renewal readiness, and translate technical concepts into customer value while partnering with internal teams to deliver a strong post-sale experience.

This role emphasizes building trusted relationships, monitoring health signals, and proactive engagement to ensure customer outcomes and

Qualifications

• 1+ years of experience for Associate level or 2+ years for Manager level in Customer Success, Account Management, or related fields.
• Strong written and verbal communication skills.
• Ability to quickly learn and explain technical concepts to customers.
• Experience with CRM and customer success tools.
• Proactive, customer-focused mindset with strong organizational skills.

Responsibilities

• Manage a portfolio of customers using health metrics and lifecycle stages.
• Build trusted relationships with customer champions to support effective communication of security outcomes.
• Drive onboarding and adoption through targeted digital engagement programs.
• Monitor customer health signals and take appropriate intervention measures.
• Create and enhance scalable onboarding and renewal-readiness programs.

Skills

Customer Success

Communication

Technical concepts

CRM proficiency

Organizational skills

Tools

CRM software

Job description

For our client, we are seeking a Senior Customer Success Associate to join the team of a leader in the Telecommunications & Hardware space.

This role will manage a portfolio of customers and support their adoption journey from onboarding through renewal readiness. The position is focused on building trusted customer relationships, monitoring health signals, and driving outcomes through clear communication and proactive engagement. It is well suited for someone who can translate technical concepts into customer value and partner closely with internal teams to deliver a strong post-sale experience.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Manage a portfolio of customers using health metrics and lifecycle stages
• Build trusted relationships with customer champions to support effective communication of security outcomes
• Drive onboarding and adoption through targeted digital engagement programs
• Monitor customer health signals and take appropriate intervention measures
• Create and enhance scalable onboarding and renewal-readiness programs

Qualifications

• 1+ years of experience for Associate level or 2+ years for Manager level in Customer Success, Account Management, or related fields
• Strong written and verbal communication skills
• Ability to quickly learn and explain technical concepts to customers
• Experience with CRM and customer success tools
• Proactive, customer-focused mindset with strong organizational skills

Benefits

• Inclusive team environment that values diversity
• Opportunities for growth and professional development
• Collaborative culture focused on practical innovation in cybersecurity
• Support for hybrid and remote work models
• Comprehensive benefits package including health, vision, dental, and generous parental leave

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.