Vice President, Client Partner

Adelphi Group; New York (NY); On-site; USD 190,000 - 250,000; Full time

Job summary

Critical Mass in New York seeks a Vice President, Client Partner to lead Client Services, drive client success, and grow revenue across multiple offices. You will direct all aspects of your clients’ business, cultivate organic growth, and mentor multidisciplinary teams to deliver high-impact work.

The role requires 12+ years in client services in marketing/advertising or consulting, exceptional communication, and a deep understanding of digital experiences, analytics, and Adobe Experience

Qualifications

• 12+ years of Client Services experience in marketing, advertising, or consulting disciplines.
• Strong oral and written communication and presentation skills.
• Demonstrated understanding of planning and building digital experiences, eCommerce technology, analytics, content management, high level understanding of Adobe Experience Manager and digital marketing.
• Proven ability to manage complex teams and client relations.
• Strong leadership skill to motivate your team.
• Outstanding attention to detail.
• Ability to react quickly, assess, and implement solutions.

Responsibilities

• Direct all aspects of your Clients’ business.
• Proactively identify and cultivate organic growth opportunities within existing client relationships.
• Own and drive revenue targets, ensuring consistent growth across your line of business.
• Operate with an entrepreneurial mindset – leading your team and clients toward innovation and business impact.
• Inspire and empower both direct and extended teams through clear vision, mentorship and leadership.
• Champion excellence by ensuring all output meets Critical Mass’s high standards of quality and creativity.
• Stay ahead of the curve by continuously exploring emerging trends in digital, AI and other emerging innovation.
• Lead your team by understanding capabilities, managing performance and setting a strong example.
• Strengthen client relationships by delivering on business objectives and client targets.
• Contribute to agency growth through knowledge sharing, best practices, and succession planning.
• Balance client priorities with agency goals.
• Uphold Critical Mass’s values and standards, and foster the collaboration and initiative that bring them to life across your team.
• Partner with the Executive Team to set financial and operational goals, and oversee strategic planning, fiscal management, and day-to-day operations.
• Drive account growth by expanding the client base and representing the agency externally.

Skills

Communication skills

Leadership

Client services

Tools

Adobe Experience Manager

Job description

Agency:

Critical Mass

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

Role

As a Vice President, Client Partner, you’ll drive client success. Providing overall direction and leadership to the Client Services team can be difficult, but your tact and good judgement when interacting with others allows you to tackle the challenge. You have the curiosity of a senior level strategist and know what it takes to manage and grow Critical Mass’s visibility and presence in client relationships. Seasoned leadership skills help you develop a strong team with high energy, morale, and dedication. And working with and managing multidisciplinary teams across offices doesn’t make you sweat. Most importantly, you are a polished professional with a structured approach to business and client services that reflects the culture and capabilities of the agency.

You will

• Direct all aspects of your Clients’ business.
• Proactively identify and cultivate organic growth opportunities within existing client relationships.
• Own and drive revenue targets, ensuring consistent growth across your line of business.
• Operate with an entrepreneurial mindset – leading your team and clients toward innovation and business impact.
• Inspire and empower both direct and extended teams through clear vision, mentorship and leadership.
• Champion excellence by ensuring all output meets Critical Mass’s high standards of quality and creativity.
• Stay ahead of the curve by continuously exploring emerging trends in digital, AI and other emerging innovation.
• Lead your team by understanding capabilities, managing performance and setting a strong example.
• Strengthen client relationships by delivering on business objectives and client targets.
• Contribute to agency growth through knowledge sharing, best practices, and succession planning.
• Balance client priorities with agency goals.
• Uphold Critical Mass’s values and standards, and foster the collaboration and initiative that bring them to life across your team.
• Partner with the Executive Team to set financial and operational goals, and oversee strategic planning, fiscal management, and day-to-day operations.
• Drive account growth by expanding the client base and representing the agency externally.

You have

• 12+ years of Client Services experience in marketing, advertising, or consulting disciplines.
• Strong oral and written communication and presentation skills.
• Demonstrated understanding of planning and building digital experiences, eCommerce technology, analytics, content management, high level understanding of Adobe Experience Manager and digital marketing
• Proven ability to manage complex teams and client relations.
• Strong leadership skill to motivate your team.
• Outstanding attention to detail.
• Ability to react quickly, assess, and implement solutions.
  

$190,000 - $250,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

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