Group Director, Client Operations

Adelphi Group; New York (NY); On-site; USD 171,000 - 209,000; Full time

Job summary

Omnicom Media in New York is seeking a senior leader to manage and grow key accounts, driving revenue and client satisfaction across integrated marketing and media solutions.

You will oversee a team of managers and senior professionals, coordinating across creative, strategy, production, media, data, technology, and operations to deliver outcomes that exceed client objectives.

Qualifications

• Leads a team of managers and senior professionals.
• Manages client relationships and commercial operations across accounts.
• Drives revenue growth, client retention and account expansion.

Responsibilities

• Leads client relationships and cross-functional collaboration across teams to deliver integrated marketing and business solutions.
• Ensures effective execution of strategies, resource alignment and service delivery for high-quality outcomes.
• Partners with internal teams to grow scalable client partnerships and meet evolving market needs.

Skills

Team leadership

Account management

Client relationships

Cross-functional collaboration

Job description

Agency:

Omnicom Media

Job Function:

Account Management and Growth

Job Subfunction:

Sales and Client Operations

Job Description:

Leads a team that includes managers and senior professionals, ensuring effective execution of functional strategies and contributing to how objectives are delivered. Develops and adapts departmental plans, manages resources, and drives improvements to meet business priorities.

Leads client relationship management and commercial operations across assigned accounts through the delivery of integrated marketing, advertising, media, digital, experiential, and business solutions. Drives revenue growth, client retention, account expansion, and commercial performance by identifying opportunities, managing client needs, and ensuring the successful execution of multidisciplinary solutions. Acts as a primary point of contact for clients while coordinating cross-functional collaboration across creative, strategy, production, media, data, technology, and operations teams within fast-paced, matrixed environments. Oversees operational execution, workflow optimization, resource alignment, financial stewardship, and service delivery to ensure high-quality outcomes, operational efficiency, and alignment to client business objectives. Partners with internal teams to strengthen long-term client partnerships, support scalable business growth, and deliver solutions that meet evolving market and customer expectations.

190,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.