Vice President, Agent Program

Journey; Atlanta (GA); On-site; USD 85,000 - 120,000; Full time

Job summary

Journey seeks a pivotal leader to own the independent agent channel, overseeing recruiting, onboarding, development, retention, and the platform behind it. You report to the President/CFO and are measured on agent quality and profitability.

You will personally source and sign agents, build a scalable sourcing engine, move agents to active freight quickly, coach on margin growth, and drive CRM workflows, onboarding playbooks, and KPI reporting in year one.

Qualifications

• Built or grew an independent agent program at an established freight brokerage.
• Fluency in agent economics: commission splits, agent agreements, and back-office support (credit, billing, carrier setup, compliance, insurance).
• An active agent network and a proven way to source more.
• Operator discipline: playbooks, onboarding, CRM, KPI reporting.

Responsibilities

• Personally source, recruit, and sign agents who meet quality and margin standards.
• Build a repeatable sourcing engine through referrals, direct outreach, industry events, and online campaigns.
• Move signed agents to active freight quickly: agreements, compliance, systems access, carrier setup, first loads.
• Coach agents on growing their book, protecting margin, and winning new shippers.
• Keep productive agents active by removing back-office friction.
• Build the recruiting playbook, onboarding program, CRM workflow, referral program, and KPI reporting in year one.
• Report division performance to ownership.

Skills

Agent recruiting

Agent program development

CRM usage

KPI reporting

Travel readiness

Sales/closing agents

Tools

CRM software

Back-office coordination

Carrier setup

Job description

We are sourcing candidates for a client's opportunity:

Role

You will own the independent agent channel: recruiting, onboarding, development, retention, and the platform behind it. You report to the President/CFO and are measured on the quality and profitability of the agents you bring on.

Responsibilities

• Personally source, recruit, and sign agents who meet quality and margin standards
• Build a repeatable sourcing engine through referrals, direct outreach, industry events, and online campaigns
• Move signed agents to active freight quickly: agreements, compliance, systems access, carrier setup, first loads
• Coach agents on growing their book, protecting margin, and winning new shippers
• Keep productive agents active by removing back-office friction
• Build the recruiting playbook, onboarding program, CRM workflow, referral program, and KPI reporting in year one
• Report division performance to ownership

Requirements

• Built or grew an independent agent program at an established freight brokerage
• Fluency in agent economics: commission splits, agent agreements, and back-office support (credit, billing, carrier setup, compliance, insurance)
• An active agent network and a proven way to source more
• Operator discipline: playbooks, onboarding, CRM, KPI reporting
• Can still sell and help agents land shipper business
• Selects for margin, compliance, and staying power over headcount
• Lives in or near Atlanta; comfortable with regular travel to agents, events, and headquarters

Pertaining to: Freight Brokerage, Freight Services, Freight Coordination, Cargo Delivery, Transport Logistics, Logistics Management, Transportation Services, Brokerage for Transportation, Trucking Industry, Trucking Brokerage Services, Full Truckload Brokerage, Supply Chain Management, Supply Chain Solutions, Third-Party Logistics (3PL), External Logistics, Shipping Services, Non-Asset-Based Logistics, Independent Freight Brokerage, Over-the-Road (OTR) Transport, Tanker Freight, Bulk Freight, Heavy Hauling, Hopper Freight, Specialized Freight, Oversized Loads, Special Permit Hauling, Liquid Bulk Transport, Dry Bulk Transport, Business Development Strategies, Networking Outreach, Cold Outreach, Revenue Expansion, Rate Negotiation, Customer Relations, Request for Proposal (RFP), Request for Quote (RFQ), Growth Strategies, Enterprise Solutions, Customer Relationship Management (CRM), Prospecting, Client Acquisition, Relationship Management, Self-Sufficient Contributor, Collaborative Team Member, Independent Worker, and Individual Performer.