Veterinary Technician Shift Lead (RVT)

Medical Management International, Inc.; North Carolina; On-site; USD 32,277 - 46,617; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Retirement Plans (401(k) with match)

Paid Time Off and Holidays

Job summary

VCA Inc. is seeking a Veterinary Technician Shift Lead in Durham, NC. This role involves leading a veterinary team in delivering exceptional pet care and client service. Responsibilities include promoting services, managing client flow, and ensuring safety protocols.

The ideal candidate will have a Veterinary Technician Certification and be dedicated to animal care. The position offers competitive pay, a sign-on bonus, and a comprehensive benefits package.

Qualifications

• Veterinary Technician Certification or Licensure based on state requirements.
• Dedication to pets and a desire for professional growth.
• Excellent client service skills and a passion for delivering outstanding client and pet experiences.

Responsibilities

• Recruit new clients by promoting hospital services.
• Provide professional, efficient, and exceptional service.
• Conduct veterinary technician appointments under supervision.
• Assist incoming clients by completing required documentation.
• Ensure the safety of pets, clients, and associates.

Skills

Client service skills

Veterinary Technician Certification or Licensure

Dedication to pets

Education

Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT)

Job description

Veterinary Technician Shift Lead (RVT)

Location: Durham North, 1720 North Pointe Dr., Durham, NC 27705

Pay Range: $23.43 to $33.84 per hour. Sign‑on bonus may be offered for the initial period.

Job Purpose

Banfield aspires to be a practice where, as a team, we make a positive impact on pet health care in hospitals, communities, and the field of veterinary medicine. As a Veterinary Technician, you will work alongside pet health care industry experts to make a difference in the lives of the pets and clients we serve. This role offers the opportunity to define a clear career path for continued growth and learning.

Responsibilities

• Recruit new clients by promoting hospital services, Optimum Wellness Plans, preventative care, and pet health needs.
• Route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Provide professional, efficient, and exceptional service, including welcoming clients and pets, ensuring comfort, and educating them about pet health.
• Perform or prepare procedures that do not require veterinarian assistance; complete preparatory work for other procedures; monitor hospitalized or surgical pets.
• Conduct veterinary technician appointments under the direction and supervision of a veterinarian and in compliance with state law.
• Assist incoming clients by completing required documentation, entering pet information and history in the computer, identifying pets with collars and tags, and ensuring prompt service.
• Assist outgoing clients by providing instructions, information, invoices, dispensing prescription items, selling retail products, and scheduling future appointments.
• Maintain accurate financial balances and utilize proper opening and closing procedures.
• Serve as a supportive resource for the veterinarian, maintaining the flow of patients and communicating with associates.
• Obtain relevant information and history from clients and maintain complete medical charts.
• Ensure the safety of pets, clients, and associates by using safe restraining techniques and following standard protocols.
• Maintain clean, sterile, and organized treatment areas, exam rooms, and labs.
• Assist with surgery as applicable.
• Train and mentor new paraprofessional associates.
• Quality‑check medical records, go‑home medications, regulatory documentation, hospital cleanliness, and timeliness of doctors seeing exam room patients.
• Use technical skills within state practice acts for credentialed veterinary technicians.
• Perform administrative functions as necessary.

Leadership Responsibilities

• Assist the Practice Manager in developing an efficient, productive hospital team that delivers high‑quality care and service.
• Support practice management, labor management, and day‑to‑day supervision of the paraprofessional team.
• Create an environment that allows a team to deliver quality, efficient, and effective veterinary care.
• Provide effective communication between associates, clients, hospital leadership, and central team support.
• Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
• Prepare the team on cases scheduled for the day, assist with transfers of cases from the day before or external referrals, and triage the treatment board.
• Identify potential bottlenecks and formulate solutions to remove barriers in medical operations.
• Assist in client resolution decisions, invoice adjustments, and client experience exceptions.
• Address broken equipment issues and assist with inventory management.
• Assist with financial management and maintain accurate balances with proper opening and closing procedures.
• Quality‑check medical records, go‑home medications, regulatory documentation, hospital cleanliness, and timeliness of doctors seeing exam room patients.

Requirements

• Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT) based on state requirements.
• Dedication to pets and a desire for professional growth.
• Commitment to Banfield’s Five Principles: Quality, Responsibility, Mutuality, Efficiency, and Freedom.
• Excellent client service skills and a passion for delivering outstanding client and pet experiences.

Benefits

• Medical, Dental, and Vision Insurance
• Retirement Plans (401(k) with match, Roth)
• Student Debt Relief Program for full‑time DVMs
• Paid Time Off and Holidays
• Mental Health and Wellbeing Resources (free coaching and counseling)
• Associate Life Insurance (company‑paid) and optional supplemental life insurance
• Short‑ and Long‑Term Disability (company‑paid)
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Paid Parental Leave for birth and adoption
• Continuing Education Allowance for eligible positions
• Backup Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy program
• Voluntary Protection Benefits
• Legal Plan and Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts on products and services

Equal Opportunity Employer

Banfield Pet Hospital is a drug‑free, smoke‑free, equal opportunity employer that strongly supports and values the uniqueness of all individuals. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield complies with all applicable federal, state, and local laws governing nondiscrimination in employment in every Banfield location.