Shift Lead Registered Veterinary Technician (RVT)

Medical Management International, Inc.; United States; On-site; USD 32,277 - 46,617; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) with company match)

Paid Time Off and Holidays

Job summary

VCA Inc. is seeking a Veterinary Technician to join their Charlotte-Cotswold location. The role is crucial in delivering high-quality care and customer service to pets and their owners. Responsibilities include recruiting new clients, managing patient flow, and assisting in surgeries while ensuring best practices in pet care.

Benefits include comprehensive medical, dental, and vision insurance, generous retirement plans, and a student debt relief program. Join us to make a positive impact on pet health!

Qualifications

• Certification as a veterinary technician is required based on state requirements.
• Commitment to preventive care and team collaboration is essential.
• Strong dedication to delivering exceptional client and pet experiences.

Responsibilities

• Recruit new clients while promoting hospital services.
• Manage the flow of clients and pets for optimal care.
• Perform veterinary technician appointments under supervision.

Skills

Veterinary Technician Certification or Licensure

Client and pet experience delivery

Collaboration with a veterinary medical team

Job description

Job Location

Charlotte-Cotswold: 206 S Sharon Amity Rd, Charlotte, NC 28211

Compensation

Pay range: $23.43 to $33.84 per hour. A limited-time sign-on bonus may be offered for this location.

Overview

Banfield aspires to be a practice where a team makes a positive impact on pet health care in hospitals, communities, and the field of veterinary medicine. We believe hiring people with diverse perspectives, ideas, and cultures permits us to deliver the highest quality of preventive care.

RESPONSIBILITIES

• Actively recruit new clients by promoting hospital services, Optimum Wellness Plans, preventative care, and pet health needs
• Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
• Provide professional, efficient, and exceptional service at all times, including encouraging visits, welcoming clients and pets, ensuring comfort, educating them about pet health, performing or preparing procedures that do not require veterinarian assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical pets
• Upon approval from a supervising veterinarian, perform veterinary technician appointments under the direction and supervision of a veterinarian and in compliance with state law
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service
• Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments
• Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures
• Act as the extra eyes, ears and hands for the veterinarian to ensure the best quality pet care and to maximize the veterinarian's productivity and communicate with the other associates to maintain the flow of patients
• Obtain relevant information and history from clients and maintain proper and complete medical charts
• Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs
• Assist with surgery as applicable
• Train and mentor new paraprofessional associates
• Quality check medical records, go-home medications, regulatory documentation, hospital cleanliness, and timeliness of doctors seeing exam room patients
• Utilize technical skills to the fullest, within state practice acts regarding the duties of credentialed veterinary technicians
• Conduct administrative functions as necessary

LEADERSHIP RESPONSIBILITIES

• Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to pets and clients, following all Banfield protocols and practices as well as all local, state, and federal laws, focusing the team to achieve practice priorities while building our culture and brand
• Support Practice Manager in hospital labor management
• May assist Practice Manager in the selection, training, and day-to-day supervision of the paraprofessional team
• Assist Practice Manager in creating an environment where a team can deliver quality, efficient and effective veterinary care to pets
• Provide effective communication between associates, clients, hospital leadership and Central Team Support
• Ensure all hospital associates adhere to Banfield dress and grooming guidelines
• Prepare whole team on cases scheduled for the day, assist with any transfers of cases from the day before or external referrals to provide continuity of care, triage the treatment board
• Assist Practice Manager in identifying potential bottlenecks and formulating solutions to remove barriers in medical operations that would impede the doctors in providing world-class preventive care and client service
• Confer with field leadership and assist with client resolution decisions, invoice adjustments and client experience exceptions
• Address broken equipment issues and assist in inventory management
• Assist with management of finances by maintaining accurate balances and utilizing proper opening and closing procedures
• Quality check medical records, go-home medications, regulatory documentation, hospital cleanliness, and timeliness of doctors seeing exam room patients

REQUIREMENTS

• Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT) based on state requirements
• Commitment beyond qualifications: being a veterinary technician requires much more than AVMA certified credentials; it means bringing talents, skills, dedication, and a desire for development alongside peers, and showing up each day with a passion for pets and working with others who believe preventive care is the key to helping pets achieve long and healthy lives
• Adopt our Five Principles — Quality, Responsibility, Mutuality, Efficiency, and Freedom
• Thrive on delivering outstanding client and pet experiences

BENEFITS

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth) with company match
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Well-Being Resources, including free coaching and counseling sessions
• Associate Life Insurance (company-paid) and Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave for birth and adoption
• Continuing Education Allowance for Eligible Positions
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy Program
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

EEO STATEMENTS

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state, and local laws governing nondiscrimination in employment in every Banfield location. We believe that embracing inclusion and diversity enables us to live our Purpose: A BETTER WORLD FOR PETS.