Shift Lead Registered Veterinary Technician (RVT)
Banfield Pet Hospital
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Benefits offered by this job
Job summary
Qualifications
- Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT) based on state requirements.
Responsibilities
- Promote hospital services and recruit new clients.
- Manage client flow for superior care.
- Assist with patient documentation and service.
- Perform appointments under veterinarian supervision.
- Train and mentor new associates.
Skills
Education
Job description
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
We are hiring a full‑time Shift Lead Registered Veterinary Technician (RVT) for the following location:
South West: 14137 Rivergate Pkwy, Charlotte, NC 2827.
The pay range for this role is $23.43 to $33.84 per hour. For a limited time, a sign‑on bonus may be offered for this location.
The pay range listed reflects a general hiring range for the area, with the specific rate and sign‑on determined based on the candidate’s experience, skill level, abilities, education, and may vary depending on location and minimum wage laws.
This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received.
Banfield aspires to be a practice where, as a team, we make a positive impact on pet health care in hospitals, communities, and the field of veterinary medicine. Our belief that hiring people with diverse perspectives, ideas, and cultures permits us to deliver the highest quality of preventive care.
As a Banfield Registered Veterinary Technician, you will work alongside pet health care industry experts to make a difference in the lives of the pets and clients we serve. With the chance to utilize your veterinary knowledge, communication skills, and love for pets, this role affords you the opportunity to define a clear career path for continued growth and learning.
- Actively recruit new clients by promoting hospital services, Optimum Wellness Plans, preventative care and pet health needs.
- Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, educating them about their pet’s health, performing or preparing procedures that do not require veterinarian assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical pets.
- Upon approval from supervising veterinarian, perform veterinary technician appointments. All appointments must be under the direction and supervision of veterinarian and in compliance with state law.
- Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Act as the extra eyes, ears and hands for the veterinarian to ensure the best quality pet care and to maximize the veterinarian’s productivity and communicate with the other associates to maintain the flow of patients.
- Obtain relevant information and history from clients and maintain proper and complete medical charts.
- Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
- Assist with surgery as applicable.
- Train and mentor new paraprofessional associates.
- Quality check medical records, go‑home medications, regulatory documentations, hospital cleanliness, and timeliness of doctors seeing exam room patients.
- Utilize technical skills to the fullest, within state practice acts regarding the duties of credentialed veterinary technicians. Conduct administrative functions as necessary.
- Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients, following all Banfield protocols and practices, as well as all local, state and federal laws, focusing the team to achieve practice priorities while building our culture and brand.
- Support Practice Manager in hospital labor management.
- May assist Practice Manager in the selection, training, and day‑to‑day supervision of the paraprofessional team.
- Assist Practice Manager in creating an environment where a team can deliver quality, efficient and effective veterinary care to pets.
- Provide effective communication between associates, clients, hospital leadership and Central Team Support.
- Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
- Prepare whole team on cases scheduled for the day, assist with any transfers of cases from day before or external referrals to provide continuity of care, triage the treatment board.
- Assist Practice Manager in identifying potential “bottlenecks” and formulating solutions to remove barriers in medical operations that would impede the doctors in providing world‑class preventive care and client service.
- Confer with field leadership and assist with client resolution decisions, invoice adjustments and client experience exceptions.
- Address broken equipment issues and assist in inventory management.
- Assist with management of finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Quality check medical records, go‑home medications, regulatory documentation, hospital cleanliness, and timeliness of doctors seeing exam room patients.
Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT) based on state requirements.
Being a veterinary technician requires much more than AVMA certified credentials. It means bringing your talents, skills, dedication, and a desire for developing alongside your peers. Most importantly, it means showing up each day with a passion for pets and working with others who believe preventive care is the key to helping pets achieve long and healthy lives.
At Banfield, we look to our vet techs to adopt our Five Principles — Quality, Responsibility, Mutuality, Efficiency, and Freedom. While your on‑paper qualifications are important, we actively seek out vet techs who thrive on delivering outstanding client and pet experiences.
We prioritize your well‑being and professional growth by offering a comprehensive rewards package, including health, wellness, and financial support for you, your family, and even your pets. We value work‑life balance!
- Comprehensive Medical, Dental, and Vision Insurance
- Generous Retirement Plans (401(k) and Roth) with company match
- Best‑in‑Class Student Debt Relief Program for full‑time DVMs
- Paid Time Off and Holidays
- Top‑Tier Mental Health and Well‑being Resources
- Associate Life Insurance (company‑paid) & Supplemental Life Insurance
- Company‑Paid Short‑ and Long‑Term Disability
- Flexible Spending Accounts (FSA)
- Health Savings Account (HSA)
- Paid Parental Leave for birth and adoption
- Continuing Education Allowance for eligible positions
- Back‑Up Child and Elder Care & Family Support Resources
- Fertility and Family Building Support
- Digital Exercise Therapy
- Voluntary Protection Benefits
- Legal Plan covering a wide range of legal needs
- Identity Protection
- Commuter Benefits
- Three Free Optimum Wellness Plans for Pets
- Exclusive Discounts on products and services
Benefits eligibility is based on employment status. Full‑time Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part‑time Associates are eligible for those benefits with an asterisk (*).
Whether you are newly certified or experienced, a job at Banfield opens the door to exploring the next best move in your career.
We are committed to helping you grow as a Vet Tech through:
- Performance Development Plans
- Annual CE allowance
- Practice‑paid continuing education opportunities and partner conferences
- Free membership to NAVTA and practice‑paid subscriptions to VetFolio, VetGirl; Fear‑free certification discount
- Opportunities to grow into leadership roles at the field and practice level
We’ve created a structure that includes leadership and support at the hospital level, in the field, and at our headquarters—all with one goal: delivering quality care for all pets.
Through volunteering efforts and programs that benefit local shelters and rescues, we strengthen pet‑human connections. Discover how we support the well‑being of our people and profession through the Mars Volunteer Program (MVP).
So, what are you waiting for? Make your move and apply today!
WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER.
Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.
We believe that embracing inclusion and diversity enables us to live our Purpose: A BETTER WORLD FOR PETS.
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