Shift Lead Registered Veterinary Technician (RVT)

Medical Management International, Inc.; Charlotte (NC); On-site; USD 32,277 - 46,617; Full time

Job summary

VCA Inc. is looking for a Shift Lead Registered Veterinary Technician at their Charlotte, NC location. This full-time position provides leadership to ensure a high standard of veterinary care, while managing client services and supporting veterinary operations.

The ideal candidate will hold a valid veterinary technician certification and possess strong communication skills. The position offers a pay range of $23.43–$33.84 per hour and may include a sign-on bonus.

Qualifications

• Valid veterinary technician certification or licensure required.
• Excellent communication and client service skills mandatory.
• Ability to manage multiple tasks and maintain cleanliness is key.
• Passion for animal welfare and preventive care is essential.

Responsibilities

• Provide leadership and support for quality veterinary care.
• Recruit new clients and promote services and wellness plans.
• Assist with veterinary technician appointments and surgeries.
• Manage client and pet flow to ensure superior service.

Skills

Veterinary technician certification or licensure (CVT, RVT, LVT, LVMT)

Proven communication skills

Client service skills

Ability to manage multiple tasks

Dedication to preventive care

Job description

The Shift Lead Registered Veterinary Technician (RVT) provides leadership and support to ensure high‑quality veterinary care at Banfield. This full‑time position is located at 14137 Rivergate Pkwy, Charlotte, NC 2827, with a pay range of $23.43–$33.84 per hour and a possible sign‑on bonus.

Responsibilities

• Recruit new clients and promote hospital services, wellness plans, and preventive care.
• Manage client and pet flow to maximize productivity and ensure superior client care.
• Provide professional, exceptional service: welcoming clients and pets, explaining procedures, preparing patients, and monitoring hospitalized or surgical pets.
• Assist with veterinary technician appointments under veterinarian supervision.
• Complete required documentation, manage pet information, and perform facility cleanliness and safety duties.
• Assist with sales of prescriptions, retail, and scheduling of future appointments.
• Maintain financial accuracy: opening/closing procedures and balance management.
• Provide support to the veterinarian and other associates to maintain care flow.
• Obtain client information, maintain complete medical charts, and ensure safe restraining techniques.
• Assist with surgery, training, and mentoring of new paraprofessionals.
• Quality‑check medical records, home medications, regulatory documents, and cleaning.
• Perform administrative functions as needed and use technical skills within state practice acts.

Leadership Responsibilities

• Assist the Practice Manager in building a productive team and developing hospital efficiency.
• Support labor management and staff scheduling.
• Help recruit, train, and supervise paraprofessional staff.
• Communicate between associates, clients, leadership, and central support.
• Ensure adherence to dress, grooming, and safety guidelines.
• Prepare the team on daily cases, assist with transfers, and triage the treatment board.
• Identify bottlenecks and propose solutions to improve medical operations.
• Participate in financial management and equipment maintenance.
• Advise on client resolution, invoice adjustments, and exception handling.

Requirements

• Valid veterinary technician certification or licensure: CVT, RVT, LVT, or LVMT (state dependent).
• Proven communication and client service skills.
• Ability to manage multiple tasks and maintain a clean, safe environment.
• Dedication to preventive care and passion for animal welfare.
• Commitment to the Five Principles of Banfield: Quality, Responsibility, Mutuality, Efficiency, and Freedom.
• Willingness to work in a fast‑paced, hospital environment and support a team of associates.

EEO Statement

Banfield Pet Hospital is an equal‑opportunity employer. We provide a drug‑free, smoke‑free, inclusive work environment and consider all qualified applicants without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, veteran or disability status.