Veterinary Technician Shift Lead (RVT)

Medical Management International, Inc.; Cornelius (NC); On-site; USD 32,346 - 46,617; Full time

Benefits offered by this job

Health, dental, and vision insurance

Generous retirement plans (401(k) and Roth)

Paid time off and holidays

Continuing education allowance

Job summary

VCA Inc. is seeking a Veterinary Technician in Cornelius, NC to deliver high-quality pet health care. The role includes supporting the veterinary team with various tasks such as client engagement and pet monitoring.

Competitive hourly rate of $23.48 to $33.84, commensurate with experience. Comprehensive benefits package includes health insurance, retirement plans, and continuous education opportunities.

Qualifications

• Commitment to continual learning and passion for pet care.
• Adherence to Banfield's Five Principles: Quality, Responsibility, Mutuality, Efficiency, and Freedom.
• Demonstrated ability to deliver outstanding client and pet experiences.

Responsibilities

• Actively recruit new clients by promoting hospital services.
• Ensure superior client care and maximize productivity of the veterinary medical team.
• Provide professional, efficient, and exceptional service at all times.
• Monitor hospitalized or surgical pets.
• Assist incoming clients by completing required documentation.

Skills

Veterinary Technician Certification or Licensure

Communication skills

Team collaboration

Passion for pet care

Education

Veterinary Technician Certification

Job description

Overview

At Banfield aspires to be a practice where, as a team, we make a positive impact on pet health care in hospitals, communities, and the field of veterinary medicine. We believe hiring people with diverse perspectives, ideas, and cultures enables us to deliver the highest quality preventive care.

As a Banfield Georgia Registered/Licensed Veterinary Technician, you will work alongside pet health care industry experts to make a difference in the lives of the pets and clients we serve. This role offers the opportunity to utilize your veterinary knowledge, communication skills, and love for pets, while defining a clear career path for continued growth and learning.

Compensation

For a limited time, a sign‑on bonus may be offered to a Veterinary Technician Shift Lead (RVT) at the Cornelius location (5118: 19819 N Cove Rd, Cornelius, NC 28031).

The anticipated starting hourly rate is $23.48 to $33.84 per hour, reflecting a general hiring range for the area. The specific rate and sign‑on bonus will be determined based on experience, skill level, education, and applicable wage laws.

Responsibilities

• Actively recruit new clients by promoting hospital services, Optimum Wellness Plans, preventive care, and pet health needs.
• Route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring comfort, educating clients about pet health, preparing or performing procedures that do not require veterinarian assistance, and monitoring hospitalized or surgical pets.
• Perform veterinary technician appointments under the direction and supervision of a veterinarian and in compliance with state law after approval.
• Assist incoming clients by completing required documentation, entering pet information and history, using proper collars and tags, and ensuring prompt service.
• Assist outgoing clients by providing necessary instructions, information, invoices, dispensing prescription items per veterinarian instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following proper opening and closing procedures.
• Act as the extra eyes, ears, and hands for the veterinarian, ensuring quality pet care, maximizing veterinarian productivity, and communicating with other associates to maintain patient flow.
• Obtain relevant client and medical information, maintain complete medical charts, and ensure safety of pets, clients, and associates.
• Assist with surgery as applicable, train and mentor new paraprofessional associates, quality‑check medical records, home medication orders, regulatory documents, hospital cleanliness, and timeliness of doctors seeing exam‑room patients.
• Utilize technical skills within state practice acts regarding credentialed veterinary technicians and conduct administrative functions as necessary.

Leadership Responsibilities

• Assist the Practice Manager in developing an efficient, productive hospital team to provide the highest quality care and service, following Banfield protocols and all applicable laws.
• Support hospital labor management and participate in selection, training, and day‑to‑day supervision of the paraprofessional team.
• Create an environment where the team delivers quality, efficient, and effective veterinary care.
• Facilitate effective communication between associates, clients, hospital leadership, and Central Team Support.
• Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
• Prepare the team on scheduled cases, assist transfers, and triage the treatment board.
• Identify potential bottlenecks and propose solutions to remove barriers in medical operations.
• Confer with field leadership on client resolution decisions, invoice adjustments, and client experience exceptions.
• Address broken equipment issues, assist with inventory management, and maintain accurate financial records.
• Quality‑check medical records, home medication orders, regulatory documentation, hospital cleanliness, and timeliness of doctors seeing patients.

Requirements

• Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT) based on state requirements.
• Commitment to continual learning and passion for pet care; ability to work collaboratively in a team environment.
• Adherence to Banfield’s Five Principles: Quality, Responsibility, Mutuality, Efficiency, and Freedom.
• Demonstrated ability to deliver outstanding client and pet experiences.

Career Growth & Development

• Performance Development Plans (PDP) to define and achieve career goals.
• Annual CE allowance and practice‑paid continuing education opportunities.
• Access to free membership to NAVTA, practice‑paid subscriptions to VetFolio and VetGirl, and the Fear‑free certification discount.
• Opportunities to grow into leadership roles at the field and practice level.
• Structured support at the hospital level, in the field, and at headquarters.
• Volunteer opportunities through the Mars Volunteer Program (MVP) and community wellness programs.

Benefits

Banfield offers a comprehensive total rewards package, including:

• Health, dental, and vision insurance.
• Generous retirement plans (401(k) and Roth) with company match.
• Best‑in‑class student debt relief program for eligible full‑time DVMs.
• Paid time off and holidays.
• Access to top‑tier mental health and wellbeing resources, including free coaching and counseling.
• Company‑paid associate life insurance and option to purchase supplemental life coverage.
• Company‑paid short‑ and long‑term disability coverage.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Paid parental leave for birth and adoption.
• Continuing education allowance for eligible positions.
• Backup child and elder care and family support resources.
• Fertility and family‑building support.
• Digital exercise therapy program.
• Voluntary protection benefits and legal plan coverage.
• Identity protection services.
• Commuter benefits.
• Three free Optimum Wellness Plans for pets.
• Exclusive discounts on products and services.

Equal Employment Opportunity

Banfield Pet Hospital is a drug‑free, smoke‑free, equal opportunity employer. We strongly believe in embracing diversity and creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, veteran status, or disability status. Banfield complies with all applicable federal, state, and local nondiscrimination laws.