Veterinary Technician-Emergency Manager

Thrive Pet Healthcare; Hoffman Estates (IL); On-site; USD 80,000 - 90,000; Full time

Job summary

A leading veterinary specialty and emergency hospital in Hoffman Estates seeks a Veterinary Technician-Emergency Manager for overseeing overnight operations. This role encompasses management of on-shift staff, quality control, and ensuring high standards of patient care and service while fostering a supportive team environment.

Benefits

Paid time off including 8 weeks full-pay parental leave

Top-quality medical, dental, and vision insurance

Mental health benefits including coaching and therapy sessions

401k with employer contribution and no waiting period

Continuing education support and free CE courses

Pet perks include free exams and discounts

Qualifications

• Minimum of 5 years of veterinary experience required.
• Excellent verbal and written communication skills necessary.
• Strong decision-making skills and leadership experience required.

Responsibilities

• Oversee all individuals working swing and overnight shifts.
• Handle all client and doctor grievances during overnight hours.
• Perform staff reviews to ensure clear expectations.

Skills

Communication

Decision-Making

Leadership

Education

CVT preferred

Job description

Veterinary Technician-Emergency Manager-Overnights/Weekends

Thrive Pet Healthcare Specialists Hoffman Estates

Full-time

Schedule: Flexible-Overnights/Weekends/Holiday rotation required

Thrive Pet Healthcare Specialists-Hoffman Estates is a growing, state-of-the-art specialty and emergency hospital in Hoffman Estates, Illinois providing exceptional and compassionate veterinary care for every pet and their family. Our hospital is part of the Thrive Pet Healthcare network. Thrive is the first of its kind in our industry to link primary, specialty, and emergency services to provide unsurpassed care for the lives of pets. We are dedicated to helping pets thrive through every stage of life with its more than 350 clinics nationwide. Thrive is committed to actively changing the culture of the industry, where everyone, from any background, can be heard, respected, and valued.

Provide your best care with more bridges and fewer barriers.

Expectations of an Emergency Manager :

• Responsible for upholding the principles of Quality, Integrity, Compassion, and Service in all interactions
• Set standards for support and enforce quality control throughout the hospital
• Support all hospital administration in client, employee, and financial matters
• Provide primary point of contact through which all client service questions, comments, concerns, and issues can be handled
• Provide primary point of contact through which all technical questions, comments, concerns and issues can be handled during overnight hours
• Provide overall support to all staff working overnight, including doctors
• This is a salary/exempt position reporting directly to the Hospital Administrator

Role Responsibilities:

• Oversee all individuals working swing and overnight shifts to ensure their work product is excellent

• Receive, review, and resolve problems or concerns brought up regarding the performance of the client care and technical staff

• Responsible for handling all client/ doctor grievances during overnight hours

• Oversight of technical staff performance, ensuring quality control and consistency of technical task completion

• Oversight of client care staff performance, ensuring quality control and consistency of client service task completion

• Performance of staff review on a regular basis to ensure staff members are provided clear expectations and understand how to perform compared to expectations

• As needed, perform employee counseling, reprimands, or give accolades. Provide guidance and direction to all overnight team members, including setting performance standards and monitoring performance

• Communicate with Inventory Manager and other Tech Managers on equipment performance and maintenance to ensure necessary functionality

• Work closely with the entire administrative team to ensure consistent practices throughout all shifts

• Communicate any performance and/or behavioral concerns of the doctors to the Hospital Administrator and Medical Director to be addressed

• Act as primary person for resource management of overnight staff

• The ability to train overnight staff in various areas of client service and technical capacities pertinent to working on those shifts

• Coordinate any overnight facility management efforts as assigned
• Ensuring the Cubex is stocked sufficiently throughout the night
• Oversee smooth transfer of patients from swing to overnight to morning shifts
• Responsible for making sure the overnight staff is adequately informed of any new information
• Responsible for rolling out any new protocols and/or procedures to ensure consistency throughout all shifts
• Motivate and inspire the overnight team members to provide high quality care to the patients and clients of TPHS Hoffman Estates, while working to ensure that actions support the hospital, doctors, and the hospital principles of Quality, Integrity, Compassion, and Service

Experience & Skills Requirements:

• Minimum of 5 years of veterinary experience, emergency experience required
• CVT preferred
• Must have detailed knowledge of the client care and technical staff job functions and workflow systems
• Must possess excellent verbal and written communication skills
• Must possess strong decision-making skills
• Leadership experience required
• Must have a flexible schedule - nights, weekends, and some holidays required

You'll Grow With Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - Thrive U
• Live, virtual interactive workshops to develop valuable leadership skills

Benefits - our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial well-being designed to meet your needs as a unique individual. Some key benefits include:

• Competitive compensation
• Paid time off including 8 weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top-quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks include free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k with employer contribution and no waiting period
• Continuing education and development support through our library of free CE courses and paid time off to complete

Compensation is negotiable based on credentials and experience- $80,000-90,000/year. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.