Tech Ops Technician (Remote - AZ Only)

Best Western; Chicago (IL); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Tech Ops Technician. This remote position involves high-quality technical support and monitoring of critical systems in the AWS cloud environment, requiring strong troubleshooting skills and a background in IT/IS. The role promises a collaborative culture and growth opportunities while ensuring end-user satisfaction with IT services.

Benefits

Medical, Dental, Vision coverage from day one.

401(k) with company contribution and match.

Employee and hotel discounts.

Tuition Reimbursement.

Qualifications

• Minimum of 4 years of IT/IS experience.
• Experience with monitoring platforms essential.
• Strong verbal and written communication skills.

Responsibilities

• Provide technical support and monitoring for client-critical systems.
• Troubleshoot and resolve issues with cloud infrastructure.
• Coordinate technical releases and participate in project work.

Skills

Troubleshooting

Monitoring

Linux support

Creative problem-solving

Agile/Scrum

Tools

AWS Cloud

Data Dog

Splunk

Job description

Join BWH Hotels – Where Passion Meets Purpose

At BWH Hotels, we don't just offer employment opportunities; we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a portfolio of 18 brands, including WorldHotels, Best Western Hotels & Resorts, and SureStay Hotels, with approximately 4,300 hotels in over 100 countries. We pride ourselves on top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team shaping the future of hospitality!

Job Purpose

We are actively seeking a Tech Ops Technician. This role provides high-quality technical support, event monitoring, and recovery services for client-critical systems hosted on-premises and in the AWS Cloud. You will maintain IT service, functionality, and end-user satisfaction by coordinating, monitoring, maintaining, and assisting with the resolution of escalated issues for applications, services, networks, and cloud services. Tech Ops Technicians support cloud services through monitoring, incident response, and resolution for production applications and infrastructure deployed in the cloud environment.

Key Responsibilities

1. Leverage Data Dog, Splunk, and cloud platform monitoring solutions for both on-premises and AWS infrastructure.
2. Monitor cloud infrastructure to ensure availability and performance SLAs are met.
3. Troubleshoot and resolve issues with cloud infrastructure, working closely with Tech Ops, DevOps, Application, and Cloud Engineering teams.
4. Perform impact assessments and root cause analysis on incidents.
5. Implement remediation solutions.
6. Escalate issues to Engineering Teams as needed.
7. Follow incident, change, release, and problem management processes.
8. Facilitate disaster recovery and patching tasks.
9. Automate monitoring batch processing.
10. Support hotel onboarding and connectivity tasks.
11. Coordinate and implement technical releases.
12. Participate in project work as assigned.

Preferred Experience

• Minimum of 4 years of IT/IS experience.
• Experience with monitoring platforms for on-premises and cloud technologies.
• Intermediate Linux support skills.
• A keen interest in new technologies.
• Willingness to research and self-study to stay relevant in a complex environment.
• Innovative thinking and creative problem-solving skills.
• Results-oriented attitude.
• Ability to work in cross-functional and multidisciplinary teams.
• Ability to work independently and collaboratively.
• Strong multi-tasking and deadline prioritization skills.
• Excellent verbal and written communication skills with attention to detail.
• Experience working in an Agile/Scrum environment.

Work Location and Schedule

• This is a remote position based in Arizona.
• Typical hours: Wednesday 12:30pm to 7pm, Thursday through Saturday, 6:30am to 6:30pm (Arizona Time).

This position is not eligible for immigration sponsorship.

Benefits Summary for Full-Time Employees

• Medical, Dental, Vision coverage from day one.
• Vacation and Sick leave accruals start immediately.
• Paid holidays and personal days.
• 401(k) with company contribution and match (U.S.)
• Registered Retirement Savings Plan (Canada) with company contribution and match.
• Employee and hotel discounts.
• Free financial and health wellness programs.
• Tuition Reimbursement.

Equal Employment Opportunity

BWH Hotels maintains a policy of equal employment opportunity for all employees and applicants without regard to race, color, religion, national origin, age, disability, gender, sexual orientation, gender identity, pregnancy, genetic information, veteran status, marital status, or any other protected characteristic under applicable laws. This policy applies to all aspects of employment, including hiring, promotion, transfer, benefits, discipline, and termination.