Senior Generator Field Technician

National Power; Chicago (IL); Remote; USD 69,000 - 101,000; Full time

Job summary

A leading company in the utilities sector seeks an experienced Senior Generator Field Technician to oversee and support service operations, train technicians, and ensure quality service delivery. This hands-on leadership position demands excellent technical skills and a strong focus on customer satisfaction and safety compliance.

Benefits

Competitive pay

Three weeks of paid vacation

Company-paid Life Insurance

Medical, Dental, and Vision Insurance

401(k) with company matching

Qualifications

• Generac Master Technician or equivalent certification required.
• High level of expertise with switchgear.
• Ability to manage a team of technicians.

Responsibilities

• Supervise and direct service technicians' work.
• Conduct preventive maintenance and emergency repairs.
• Lead safety initiatives ensuring compliance.

Skills

Customer service skills

Leadership capabilities

Technical expertise

Organizational skills

Education

High school diploma or GED

Generac Master Technician or equivalent certification

Tools

Microsoft Office

Job description

Join to apply for the Senior Generator Field Technician role at National Power

4 days ago Be among the first 25 applicants

Join to apply for the Senior Generator Field Technician role at National Power

Get AI-powered advice on this job and more exclusive features.

Summary

National Power, LLC is actively seeking an experienced Senior/Master Generator Technician. Reporting to the Service Manager, you will play a pivotal role in performing and supervising service operations for National Power's customers and service teams. In this position, you will train, develop, and direct an assigned group of service technicians who startup, service, and repair industrial generators and related equipment, including Bypass Isolation ATS and other related machinery. This role requires both hands-on technical expertise and strong leadership capabilities.

Summary

National Power, LLC is actively seeking an experienced Senior/Master Generator Technician. Reporting to the Service Manager, you will play a pivotal role in performing and supervising service operations for National Power's customers and service teams. In this position, you will train, develop, and direct an assigned group of service technicians who startup, service, and repair industrial generators and related equipment, including Bypass Isolation ATS and other related machinery. This role requires both hands-on technical expertise and strong leadership capabilities.

Essential Duties and Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

• Supervise and direct the work of assigned service technicians within geographic territory
• Evaluate performance, provide coaching and feedback, and develop training programs to improve technical knowledge and overall performance of assigned technicians
• Identify and assign team members to provide field support and mentorship to other service technicians
• Partner with Service Director to resolve employee performance or behavioral issues and determine staffing needs
• Participate in recruiting and hiring of field service technicians
• Serve as first point of contact for phone and field support, including troubleshooting, emergency repair assistance, and parts delivery; escalate complex issues to Service Director as needed
• Conduct preventive maintenance, emergency maintenance, startup, troubleshooting, repair, and maintenance of generators and related equipment
• Make pre-startup site visits to advise and assist installing contractors
• Lead safety initiatives and oversight for all technicians in assigned geography, ensuring compliance with safety protocols
• Execute Quality Control programs within assigned geographic territory, working with Technical Service Manager to implement QC procedures and ensure proper documentation
• Support Service Manager in reviewing work orders at all stages of project execution
• Drive and promote continuous improvement of field operations
• Provide customer-focused support to enhance customer relationships and resolve concerns
• Support planning and quoting of complex service projects
• Assist Service Director with Generac warranty process administration
• Advise service operations team on time and materials needed for various service levels
• Provide after-hours emergency response support as needed
• Occasional overnight travel required
  
  

Skills

Education/Experience/Skills:

• High school diploma or GED preferred
• Generac Master Technician or equivalent certification and training is required
• High level of expertise with switchgear
• Positive attitude and strong customer service skills required
• Ability to manage a team of technicians
• Fluency in written and spoken English
• Ability to read and interpret documents such as safety rules and procedure manuals.
• Ability to write routine reports and correspondence
• Intermediate knowledge of Microsoft Office applications
• Strong organizational, computer, and communication skills
• Overnight travel may be required
  
  

Compensation And Benefits

• Competitive pay depending on previous experience and current certifications. Overtime is also a factor, and it is paid at 1.5 X base. We are a performance-based company and pay will ultimately reflect the employee’s productivity and overall performance
• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
  
  

Physical Demands

• Lifting and carrying heavy objects, up to 75lbs, will be required.
• Ascending or descending ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms
• Seizing, holding, grasping, turning, or otherwise working with hand(s)
• Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides
• Moving about on hands and knees or hands and feet to enter restricted spaces.
• Occasionally, using one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to, pedals
• Clarity of vision and color vision are both required (i.e., working with small objects or reading small print), including use of computers
• Sitting/Driving for long periods is frequently required
  
  

Work Conditions

• The technician may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.)
• Frequently work near moving mechanical parts
  
  

Additional Info

• Criminal background check, pre-employment drug screen and MVR required
• Must be able to pass a Department of Transportation physical examination
• This is a remote position and will require the employee to work from home
  
  

Equal Opportunity Employer

National Power, LLC is an Equal Opportunity Employer and VEVRAA federal contractor. National Power affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identity or any other status protected under local, state or federal laws.

Powered by JazzHR

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Utilities

Referrals increase your chances of interviewing at National Power by 2x

Get notified about new Senior Field Technician jobs in Chicago, IL.

Chicago, IL $69,888.00-$100,949.33 1 month ago

Chicago, IL $131,040.00-$189,280.00 1 month ago

Chicago, IL $101,920.00-$131,040.00 1 month ago

Elk Grove Village, IL $60,000.00-$90,000.00 4 days ago

Chicago, IL $94,504.11-$121,505.28 1 month ago

IT Infrastructure and Network Administrator - Chemical Manufacturer (34786)

Itasca, IL $80,000.00-$100,000.00 1 week ago

Northbrook, IL $85,280.00-$123,760.00 1 week ago

Chicago, IL $140,000.00-$170,000.00 9 hours ago

Manager of Linux Operations and Administration

Chicago, IL $150,000.00-$165,000.00 3 weeks ago

Morton Grove, IL $105,000.00-$125,000.00 2 hours ago

Mainframe Performance and Capacity Management

Chicago, IL $121,505.00-$175,507.00 1 month ago

Chicago, IL $120,000.00-$130,000.00 1 week ago

Chicago, IL $85,750.00-$109,500.00 3 months ago

Sr. ServiceNow Administrator (#Hybrid - Perm at our Chicago HQ near O'Hare Airport)

Chicago, IL $87,100.00-$123,000.00 1 week ago

Oak Brook, IL $110,000.00-$130,000.00 2 weeks ago

Chicago, IL $70,000.00-$75,000.00 2 weeks ago

Evanston, IL $81,000.00-$101,000.00 1 week ago

Greater Chicago Area $90,000.00-$125,000.00 9 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.