Veterinary Technician-Emergency Manager

Petcarehospital; Chicago (IL); On-site; USD 80,000 - 90,000; Full time

Job summary

Thrive Pet Healthcare Specialists is seeking an Emergency Manager for their veterinary team in Hoffman Estates, IL. This full-time position involves overseeing overnight staff, ensuring quality care, and managing client relationships. Ideal candidates have at least five years of veterinary and emergency experience, and the role includes a flexible schedule alongside competitive compensation and various benefits.

Benefits

Competitive compensation

Paid time off including parental leave

Top-tier medical, dental, and vision insurance

Pet perks including free exams

Mental health benefits, including coaching

401k with employer contributions

Support for continuing education

Qualifications

• Minimum of 5 years veterinary experience with emergency experience required.
• Excellent verbal and written communication skills.
• Leadership experience and strong decision-making skills.

Responsibilities

• Oversee all individuals working swing and overnight shifts.
• Handle client and doctor grievances during overnight hours.
• Conduct regular staff reviews to set clear expectations.

Skills

Veterinary experience

Emergency experience

Communication skills

Decision-making

Leadership

Education

CVT preferred

Job description

Veterinary Technician - Emergency Manager - Overnights/Weekends

Thrive Pet Healthcare Specialists Hoffman Estates

Full-time

Schedule: Flexible - Overnights, Weekends, Holiday rotation required

Thrive Pet Healthcare Specialists - Hoffman Estates is a growing, state-of-the-art specialty and emergency hospital in Hoffman Estates, Illinois, providing exceptional and compassionate veterinary care for pets and their families. Our hospital is part of the Thrive Pet Healthcare network, which links primary, specialty, and emergency services to ensure comprehensive care for pets. With over 350 clinics nationwide, Thrive is dedicated to changing the industry culture to be more inclusive, respectful, and valued.

Our Mission: Provide your best care with more bridges and fewer barriers.

Expectations of an Emergency Manager:

• Uphold the principles of Quality, Integrity, Compassion, and Service in all interactions.
• Set standards for support and enforce quality control throughout the hospital.
• Support hospital administration in client, employee, and financial matters.
• Serve as the primary contact for all client service questions, comments, concerns, and issues.
• Handle technical questions, comments, concerns, and issues during overnight hours.
• Provide overall support to all staff working overnight, including doctors.
• This is a salaried/exempt position reporting directly to the Hospital Administrator.

Role Responsibilities:

• Oversee all individuals working swing and overnight shifts to ensure excellent work quality.
• Review and resolve performance concerns regarding client care and technical staff.
• Handle all client/doctor grievances during overnight hours.
• Ensure quality control and consistency in technical and client care staff performance.
• Conduct regular staff reviews to set clear expectations and performance standards.
• Perform employee counseling, reprimands, or provide accolades as needed.
• Coordinate with Inventory and Tech Managers on equipment performance and maintenance.
• Work closely with the administrative team to ensure consistent practices across shifts.
• Address performance and behavioral concerns with the Hospital Administrator and Medical Director.
• Manage resources for overnight staff and train staff in client service and technical areas.
• Coordinate overnight facility management efforts, ensure the CubeX is stocked, oversee patient transfer, inform staff of new information, and roll out new protocols.
• Motivate and inspire the overnight team to provide high-quality care aligned with hospital principles.

Experience & Skills Requirements:

• Minimum of 5 years veterinary experience, emergency experience required.
• CVT preferred.
• Detailed knowledge of client care and technical staff workflows.
• Excellent verbal and written communication skills.
• Strong decision-making skills.
• Leadership experience required.
• Flexible schedule including nights, weekends, and some holidays.

Growth Opportunities:

Build your career through our comprehensive learning programs, including Thrive U's library of courses and live virtual workshops to develop leadership skills.

Benefits - Our Care in Action:

• Competitive compensation.
• Paid time off, including parental leave, bereavement, and pet adoption leave.
• Top-tier medical, dental, and vision insurance, with HSAs and FSAs.
• Pet perks, including free exams and discounts.
• Subsidized backup and ongoing care support for children, adults, and pets.
• Mental health benefits, including coaching and therapy.
• 401k with employer contributions, no waiting period.
• Support for continuing education and development through free CE courses and paid time off.

Compensation is negotiable based on credentials and experience, ranging from $80,000 to $90,000 annually. The final offer will consider various factors including skills, qualifications, and location.

At Thrive Pet Healthcare, we celebrate diversity and strive to create an inclusive culture where all team members feel valued and empowered.