Veterinary Technician-Emergency Manager

Thrive Pet Healthcare Specialists- Hoffman Estates; Hoffman Estates (IL); On-site; USD 80,000 - 90,000; Full time

Job summary

A leading veterinary healthcare provider is searching for an Emergency Manager to oversee the overnight shift at their Hoffman Estates location. The role requires a minimum of 5 years of veterinary experience, strong leadership traits, and a commitment to quality care. Key responsibilities include ensuring excellent service delivery, handling grievances, and staff training, while an attractive salary of $80,000 - $90,000/year is offered, negotiable based on experience and credentials.

Benefits

Competitive pay

Paid time off

Medical, dental, and vision insurance

Pet perks, such as free exams and discounts

Mental health benefits including coaching and therapy

401(k) with employer contribution

Support for continuing education and development

Qualifications

• Minimum of 5 years veterinary experience, emergency experience required.
• Detailed knowledge of client care and technical staff workflows.
• Flexible schedule including nights, weekends, and some holidays.

Responsibilities

• Oversee all individuals working swing and overnight shifts to ensure excellent work quality.
• Handle all client/doctor grievances during overnight hours.
• Train overnight staff in client service and technical skills.

Skills

Veterinary experience

Emergency experience

Excellent verbal communication skills

Leadership

Strong decision-making skills

Education

CVT preferred

Job description

Veterinary Technician - Emergency Manager - Overnights/Weekends

Thrive Pet Healthcare Specialists Hoffman Estates

Full-time

Schedule: Flexible - Overnights, Weekends, Holiday rotation required

Thrive Pet Healthcare Specialists - Hoffman Estates is a growing, state-of-the-art specialty and emergency hospital in Hoffman Estates, Illinois, providing exceptional and compassionate veterinary care. Our hospital is part of the Thrive Pet Healthcare network, which links primary, specialty, and emergency services to provide unsurpassed care for pets. We are dedicated to helping pets thrive through every stage of life with over 350 clinics nationwide. Thrive is committed to changing the industry culture to ensure everyone is heard, respected, and valued.

Our mission: Provide your best care with more bridges and fewer barriers.

Expectations of an Emergency Manager:

• Uphold the principles of Quality, Integrity, Compassion, and Service in all interactions.
• Set standards for support and enforce quality control throughout the hospital.
• Support hospital administration in client, employee, and financial matters.
• Serve as the primary contact for client service questions, comments, concerns, and issues.
• Handle technical questions, comments, concerns, and issues during overnight hours.
• Provide overall support to all staff working overnight, including doctors.
• This is a salaried/exempt position reporting directly to the Hospital Administrator.

Role Responsibilities:

• Oversee all individuals working swing and overnight shifts to ensure excellent work quality.
• Review and resolve problems regarding client care and technical staff performance.
• Handle all client/doctor grievances during overnight hours.
• Oversee technical and client care staff performance, ensuring quality and consistency.
• Conduct regular staff reviews to set clear expectations and performance standards.
• Perform employee counseling, reprimands, or accolades as needed.
• Communicate with Inventory and Technical Managers about equipment performance and maintenance.
• Coordinate with the administrative team for consistent practices across shifts.
• Report performance or behavioral concerns of doctors to the Hospital Administrator and Medical Director.
• Manage resource allocation for overnight staff.
• Train overnight staff in client service and technical skills.
• Coordinate overnight facility management efforts.
• Ensure the Cube is stocked throughout the night.
• Oversee smooth patient transfer from swing to overnight to morning shifts.
• Inform overnight staff of new information and protocols.
• Motivate and inspire the overnight team to provide high-quality care aligned with hospital principles.

Experience & Skills Requirements:

• Minimum of 5 years veterinary experience, emergency experience required.
• CVT preferred.
• Detailed knowledge of client care and technical staff workflows.
• Excellent verbal and written communication skills.
• Strong decision-making skills.
• Leadership experience required.
• Flexible schedule including nights, weekends, and some holidays.

Growth Opportunities:

Build your career through comprehensive learning and skill development programs, including:

• Thrive U - a library of free continuing education courses.
• Live virtual workshops for leadership development.

Benefits - Our Care in Action:

We offer benefits supporting mental, physical, emotional, and financial well-being, including:

• Competitive pay.
• Paid time off, including parental leave, bereavement, and pet adoption leave.
• Medical, dental, and vision insurance, plus HSA and FSA options.
• Pet perks, such as free exams and discounts.
• Subsidized support for children, adults, and pets.
• Mental health benefits including coaching and therapy.
• 401(k) with employer contribution, no waiting period.
• Support for continuing education and development.

Salary range: $80,000 - $90,000/year, negotiable based on credentials and experience. The actual salary will consider skills, qualifications, experience, and location.

At Thrive Pet Healthcare, we celebrate diversity and strive to create an inclusive culture where all team members feel empowered.