Veterinary Technician-Emergency Manager

Powell Veterinary Center at Powell Blvd; Hoffman Estates (IL); On-site; USD 80,000 - 90,000; Full time

Job summary

A state-of-the-art specialty and emergency veterinary hospital in Hoffman Estates is hiring an Emergency Manager. This role demands overseeing overnight staff, ensuring quality care, and managing client concerns, with a focus on compassionate veterinary service. The position offers competitive compensation along with opportunities for professional growth through training programs.

Benefits

Paid time off, including parental leave

Top-tier medical, dental, and vision insurance

401(k) with employer contributions

Support for continuing education

Qualifications

• Minimum of 5 years of veterinary experience, with emergency experience required.
• Flexible schedule including nights, weekends, and some holidays.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee all individuals working the swing and overnight shifts.
• Manage client and doctor grievances during overnight hours.
• Train overnight staff in client service and technical capacities.

Skills

Leadership

Communication

Decision Making

Education

CVT preferred

Job description

Veterinary Technician - Emergency Manager - Overnights/Weekends

Thrive Pet Healthcare Specialists Hoffman Estates

Full-time

Schedule: Flexible - Overnights, Weekends, Holiday rotation required

Thrive Pet Healthcare Specialists-Hoffman Estates is a growing, state-of-the-art specialty and emergency hospital in Hoffman Estates, Illinois, providing exceptional and compassionate veterinary care for pets and their families. Our hospital is part of the Thrive Pet Healthcare network, which links primary, specialty, and emergency services to ensure comprehensive care for pets. With over 350 clinics nationwide, Thrive is committed to changing the industry culture to be more inclusive, respectful, and valued.

Provide your best care with more bridges and fewer barriers.

Expectations of an Emergency Manager:

• Uphold the principles of Quality, Integrity, Compassion, and Service in all interactions.
• Set standards for support and enforce quality control throughout the hospital.
• Support hospital administration in client, employee, and financial matters.
• Serve as the primary contact for client service questions, comments, concerns, and issues.
• Handle technical questions, comments, concerns, and issues during overnight hours.
• Provide overall support to all staff working overnight, including doctors.
• This is a salaried/exempt position reporting directly to the Hospital Administrator.

Role Responsibilities:

• Oversee all individuals working the swing and overnight shifts to ensure excellent work quality.
• Review and resolve problems or concerns regarding staff performance.
• Manage client and doctor grievances during overnight hours.
• Monitor technical staff performance, ensuring quality and consistency.
• Evaluate client care staff performance regularly, providing clear expectations and feedback.
• Conduct employee counseling, reprimands, or accolades as needed, and set performance standards.
• Coordinate with Inventory and Tech Managers on equipment performance and maintenance.
• Work with the administrative team to ensure consistent practices across shifts.
• Communicate performance or behavioral concerns of doctors to the Hospital Administrator and Medical Director.
• Manage resource allocation for overnight staff.
• Train overnight staff in client service and technical capacities.
• Coordinate overnight facility management efforts.
• Ensure the Cube is stocked throughout the night.
• Oversee smooth patient transfer from swing to overnight and morning shifts.
• Inform overnight staff of new information and protocols to ensure consistency.
• Motivate and inspire the overnight team to provide high-quality care, supporting hospital principles.

Experience & Skills Requirements:

• Minimum of 5 years of veterinary experience, emergency experience required.
• CVT preferred.
• Detailed knowledge of client care and technical staff workflows.
• Excellent verbal and written communication skills.
• Strong decision-making skills.
• Leadership experience required.
• Flexible schedule including nights, weekends, and some holidays.

You’ll Grow With Us

We offer opportunities to grow your career through comprehensive learning and skill development programs, including Thrive U's extensive library of CE courses and live virtual workshops.

Benefits – Our Care in Action

Our benefits support your mental, physical, emotional, and financial well-being, including:

• Competitive compensation
• Paid time off, including 8 weeks of full-pay parental leave, bereavement leave, and time off for pet adoptions
• Top-tier medical, dental, and vision insurance, plus health savings and flexible spending accounts
• Pet perks such as free exams and discounts at all Thrive locations
• Subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits, including coaching and therapy
• 401(k) with employer contributions, no waiting period
• Support for continuing education and development through free CE courses and paid time off

Compensation is negotiable based on credentials and experience, typically ranging from $80,000 to $90,000 annually. The actual offer will consider various factors including skills, qualifications, experience, and location.

At Thrive Pet Healthcare, we celebrate diversity and strive to create an inclusive culture where all team members feel valued and empowered.