Veterinary Technician & Client Services Pro — 4‑Day Week

ZippiVet - South Austin; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

CE allowance

Six paid holidays

Pet discounts

Job summary

Zippivet South Lamar is seeking a Cross-Trained Veterinary Technician/Client Service Representative to join our Austin team. This hybrid role supports veterinarians during exams, treatments, and patient care while also welcoming clients and handling front-desk duties.

The schedule is alternating Saturdays CSR and one other CSR shift per week, with two tech shifts, and a flexible, open Monday–Saturday pattern.

Qualifications

• Previous veterinary technician, veterinary assistant, or client service experience.
• A passion for pets, veterinary medicine, and exceptional client care.
• Strong communication and interpersonal skills.
• The flexibility to transition between patient-care and reception responsibilities.
• A calm, professional approach in a fast-paced environment.
• A willingness to ask for help and offer help to others.
• A collaborative mindset and commitment to efficient teamwork.
• Compassion and patience when supporting clients through joyful, stressful, or emotional moments.
• A desire to continue learning and strengthening both technical and client-service skills.
• A creative spirit and confidence bringing your authentic personality to work.

Responsibilities

• Support veterinarians during examinations, treatments, diagnostics, and procedures.
• Provide compassionate nursing care and hands-on support for patients.
• Use Fear Free and low-stress handling techniques to promote patient comfort and safety.
• Anticipate the needs of veterinarians and teammates to support an efficient workflow.
• Welcome clients and patients with warmth, professionalism, and genuine enthusiasm.
• Answer phones, respond to client questions, and schedule appointments.
• Maintain accurate client communications, patient records, and appointment information.
• Assist with check-in, check-out, payment processing, and front-desk responsibilities.
• Educate clients about patient care, medications, discharge instructions, and preventive care.
• Participate in weekly and monthly meetings to strengthen communication and collaboration.
• Move confidently between clinical and client-service responsibilities as hospital needs change.

Job description

Zippivet South Lamar is seeking a Cross-Trained Veterinary Technician/Client Service Representative to join our Austin team. This hybrid role supports veterinarians during exams, treatments, and patient care while also welcoming clients and handling front-desk duties.

The schedule is alternating Saturdays CSR and one other CSR shift per week, with two tech shifts, and a flexible, open Monday–Saturday pattern.